Virtual Customer Care: The Bottom Line for Business
Alexandria, VA (PRWEB) October 16, 2009
Kate Lister, principal researcher with the Telework Research Network and co-author of "Undress for Success--The Naked Truth About Making Money at Home" and Sally Hurley, President of VIPdesk will present a Webinar titled "Virtual Customer Care: The Bottom Line for Business" on Tuesday October 27, 2009 from 2:00-3:00 pm. ET. During this hour-long Webinar, these two experts on virtual customer care and telework will discuss important information that companies considering implementing a virtual customer care program need to know.
This free, live, hour-long interactive presentation will review the following topics:
- Compelling advantages of the home-based contact center model
- How to recruit a home-based workforce- what matters most to virtual employees
- How reduced attrition results in lower costs
- Virtual training and management for success
- Technological considerations
- Governmental concerns
- Lessons learned
- And more!
"Virtual customer care has proven to improve the customer experience while dramatically impacting results and driving down costs associated with turnover," said Sally Hurley, President of VIPdesk. "However the implementation of a virtual customer care program--or any telework program, for that matter--can be intimidating. From training and management of a distributed workforce to legal considerations, this Webinar will provide attendees with the information necessary when considering implementing a virtual customer care program."
Space in this informational Webinar is limited to the first 100 registrants. The first 10 people to register will receive a free copy of "Undress for Success--The Naked Truth About Making Money at Home", by Kate Lister and Tom Harnish. Register online today at http://vipdesk.wufoo.com/forms/virtual-customer-care-bottom-line-for-business/.
About Kate Lister:
Kate is the principal researcher at the Telework Research Network. She has reviewed and cataloged over 250 studies on telework and related topics and interviewed dozens of virtual employers, employees, advocates, and venture capitalists who have invested in the remote work model. The Network's free web-based Telework Savings Calculator has been used by company and community leaders throughout the U.S. and Canada to quantify the benefits of telework. Their research has been quoted in the Wall Street Journal, Harvard Business Review, Washington Post, and dozens of other publications.
Kate's recently published popular-press book, Undress For Success--The Naked Truth About Making Money from Home (John Wiley & Sons 2009), has won the praise of top telework and work-life advocates around the country. For more information visit Undress4Success.com and the TeleworkResearchNetwork.com.
With over 20 years of providing concierge-quality contact center solutions, VIPdesk delivers dramatic and measurable results for leading global brands through our home-based demographically matched Brand Ambassadors. VIPdesk specializes in delivering virtual contact center solutions in several industries including retail, travel, automotive and financial services. We serve more than 40 blue-chip clients with over 10 million customers and are continually recognized through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. To find out more about VIPdesk, visit http://www.vipdesk.com.