These companies realize that innovation in understanding and responding to online customers' needs is as critical as ever to maintaining their success. User experience research provides companies with direction on what new products or improvements will most connect with users.
San Francisco, Calif. (PRWEB) October 16, 2009
AnswerLab, a leading online user experience research company, today announced it was ranked in the San Francisco Business Times list of the Top 100 Fastest Growing Private Companies in the Bay Area. AnswerLab is the only user experience research firm on the 2009 list. Since the start of the year, AnswerLab has continued its rapid growth, fueled by its strong customer satisfaction results and its diverse vertical industry experience. During the first three quarters of 2009, AnswerLab added 10 new customers. The company is hiring to meet anticipated continued growth in 2010.
"Many leading online brands are committed to providing the best user experiences for their customers," said Amy Buckner, AnswerLab managing partner and co-founder. "These companies realize that innovation in understanding and responding to online customers' needs is as critical as ever to maintaining their success. User experience research provides companies with direction on what new products or improvements will most connect with users."
"It's a challenging business environment for many of our clients. They want to ensure that they are spending in the right places," said Dan Clifford, AnswerLab managing partner and co-founder. "Clients save money through investment in research projects such as concept testing, prototype testing and competitive analysis. If an AnswerLab client is considering 10 new directions, our research will short-cut the decision-making process and highlight the best direction for their investment."
The company has successfully expanded into several new vertical markets, both domestically and internationally. Recent projects include work with Fortune 500 companies in the software, education, and financial services industries.
The company was also recently named an Inc. 500 company, a list of the fastest-growing private companies in the U.S.
AnswerLab (http://www.AnswerLab.com) provides custom user experience research to Fortune 500 companies who are passionate about creating great customer experiences. AnswerLab helps clients improve websites, mobile applications and software throughout the development process, from concept to launch to ongoing benchmarking. AnswerLab's methods include usability testing, ethnography studies, mobile testing, focus groups, intercept surveys, and quantitative user experience evaluations. In 2008, AnswerLab received the Premier Partner Award from American Honda for excellence in user experience research. AnswerLab's other clients include industry-leaders such as Yahoo!, eBay, Intuit, PayPal, Genentech, Cisco, Experian, ING Direct, FedEx and Microsoft.
If you would like more information on this topic or to schedule an interview please contact pr(at)answerlab(dot)com, (415) 963-3106.