Managing Talent & Change for Profit

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Innovation Advisory Council Meeting held by insurance business processing leader ReSource Pro.

Helping companies increase productivity and revenues utilizing talent management skills in a changing economic environment, was the focus of the 3rd Innovation Advisory Council meeting, held by insurance business processing leader ReSource Pro and moderated by Pat Licata of New Heights Consulting.

The workshop, which was held on October 6th at Lipscomb and Pitts Insurance in Memphis, TN, focused on how to maximize the value of time spent on key activities that drive profit (e.g. customer face time, prospecting, customer service, etc.) and minimizing (or shifting) lower value work (e.g. processing.) Licata presented members of the audience with case studies and specific tools for both change and talent management tools.

Specific concerns of attendees, clients of ReSource Pro's business process outsourcing, included the redirection of talent in utilizing time that had been freed up through the outsourcing process. For instance, if outsourcing of data processing released up to 10,000 minutes of time for a CSR, how could that time be redirected most effectively into higher service standards, revenue retention and and new business producing activity.

Dan Epstein, ReSource Pro CEO, commented, "Effective talent management often means redeploying people to more fully leverage their skills and capabilities. This workshop is designed to provide insurance agencies with the tools and expertise to fully reap the rewards of redeployment, since change management can be challenging. In a tough economy, finding opportunity and releasing creativity within one's existing talent pool is often the most effective way to drive differentiation and improve performance."

About ReSource Pro:
ReSource Pro is the leading specialist in the improvement of insurance processing. Insurance agencies and carriers delegate over 1,000 routine back-office tasks to ReSource Pro every day, enabling clients to better focus on the business of growing premiums and profit margins, ReSource Pro can analyze their entire operation, streamline core processes, and apply lean management practices to eliminate workflow redundancies, company wide.

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Sophie Charalambous
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