Victoria, British Columbia (PRWEB) October 21, 2009
All too often, when we think of the costs related to workplace conflict and complaints, we think "legal fees" and time wasted to litigation. However, the costs of conflict begin well before litigation has even been contemplated.
Management Matters knows that even in its early stages, workplace conflict commonly results in: time wasted at work through ongoing workplace gossip about the conflict; ineffective communication between employees and their managers, resulting in costly and unproductive errors; increased number of resignations and transfers due to dissatisfied, unhappy employees leaving their positions;, and employers having difficulty hiring and retaining new employees. These costs are significant and take place well before litigation has even commenced.
Many managers are well aware of the costs of workplace conflict but have not been given the practical tools or supports to manage such conflict out of their departments. It's one thing to know a problem exists and quite another to know how to address it effectively. Need some solutions to a current conflict in your workplace? Labour and employment lawyer, workplace mediator, human rights investigator and owner of Management Matters, Marli Rusen has the answers every manager is looking for.
Through her conflict management services, such as early road-mapping and management support, Marli Rusen teaches managers how to fairly and accurately detect, diagnose, treat and follow-up on any workplace conflicts in their departments. Marli can conduct (or guide managers in the conduct of) confidential interviews with staff (commonly called a "conflict audit") in order to properly identify the root of the conflict. Marli then assists in making effective and legally defensible recommendations on how to solve the conflict.
The most effective way to manage workplace conflict is to minimize it through prevention. Marli Rusen provides practical, hands on, training workshops to educate employees and supervisors alike on how workplace conflict presents itself in the workplace and how to best address and eliminate the issue. Marli also supports supervisors with one-on-one consultations regarding particular situations with which they are faced. During these consultations, she will work with managers to tailor individualized 'road-maps' to guide the resolution of an employee conflict or human rights issue. Further, Marli acts as a third-party mediator in facilitating a resolve to conflict that has arisen between employees.
Workplace conflict doesn't have to result in toxic work environments, the loss of productive employees or costly litigation. Book a free 30 minute consultation with Marli and solve your conflict now.
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