Bomgar and PlumChoice Address Next Generation Support at Technology Services World

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Joint session on "The Next Generation of Customer Support" scheduled for Tuesday, October 20, 2009

Bomgar Corporation (, the only provider of appliance-based, cross-platform remote support software, and PlumChoice, the leader in next-generation online customer support, will jointly present at the Technology Services World Expo held in Las Vegas on October 19-21, 2009 at the Mirage.

The session titled, "The Next Generation of Customer Support," will explore the evolving support landscape and the methodology and tools organizations need to maintain customer satisfaction despite increased demand.

Customer support is entering a new phase with technology end-users requiring more support as advanced consumer electronics and mobile computing devices become the mainstream. The mission to support these new and complex technologies, along with increasing consumer demands and expectations, is forcing organizations to optimize support operations while maintaining security and efficiency. The presentation will be given on Tuesday, October 20 at 1:40p.m. in Theater No. 1 as part of the event's lunch and theater solution sessions.

During the presentation, attendees will hear from Jeff Johnson, Bomgar's vice president of customer relations, and Joseph Rappa, the director of strategic accounts for PlumChoice. The two speakers will highlight the strategies needed to modernize support operations, including how to control customer support costs, maximize security, optimize processes and staff resources, and support multiple operating systems and mobile devices.

About Bomgar
Bomgar Corporation specializes in appliance-based software for virtual support. Bomgar allows companies to connect to remote clients and co-workers via the Internet anywhere in the world in seconds. The product allows organizations to optimize support by virtually accessing end-user systems for real-time incident resolution, eliminating the frustration of phone-only tech support. Bomgar provides enterprises with an unparalleled level of security and scalability, while enhancing IT resource management with the benefits of a virtualized help desk. Backed by venture capital, Bomgar has grown steadily since its inception in 2003 and has thousands of customers and strategic partners worldwide. Based in Ridgeland, Miss., the company is also one of the fastest-growing software companies in America ranked by the 2009 Inc. 500.

About PlumChoice
Since 2000, PlumChoice has become the nationwide leader in providing trusted remote technical services for the home, home office and small business. PlumChoice leads the industry in technical innovation and integrated services, giving customers affordable solutions to their technology problems anytime, anywhere. Through its exclusive SAFElinkā„¢ Enterprise platform, PlumChoice offers comprehensive, flexible service options (one-time, per-minute and subscription plans) on personal computers & laptops, networking devices, software applications, printers, peripherals, MP3 players, digital cameras, mobile devices/PDAs and more. PlumChoice is trusted by more Fortune 500 companies than any other provider. Its team of U.S.-based, 100% industry-certified agents is available 24/7/365. PlumChoice's Partner Go-To-Market program helps business partners come to market rapidly and grow revenue quickly. The company offers specific integrated programs for Telcos, ISPs, manufacturers, retailers and e-tailers. PlumChoice services are also available online and in-store through many broadband service providers, retailers and e-tailers, and software manufacturers, as well as many other partners. For more information, visit, call 1-888-PLUM-HELP (1-888-758-6435) or send email to sales(at)plumchoice(dot)com.

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Lauren Whittenberg
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