Calgary, Alberta (PRWEB) October 27, 2009
Western Canada's largest school board, the Calgary Board of Education ("CBE"), launched Telax Hosted Call Center this week to support the growing service demands on its IT Department Helpdesk. "We're very excited about having CBE as a customer," said Telax founder and CEO, Mario Perez. "Our solution brings a lot of value to non-traditional call center spaces like this one."
The 24-month contract was secured by Telax following a successful bid in response to a Calgary Board of Education RFP, which closed on March 12, 2009. The RFP stressed the importance of scalability, reliability, location portability and features.
The CBE, which boasts an annual budget of C$940 million, precluded hardware-based solution providers from responding to the RFP, indicating that it was seeking "a hosted solution" and that all solution-specific equipment should be "owned, hosted and maintained by the service provider."
The contract for the cloud-based call center solution provided by Telax runs for 24-months with multiple subsequent option years. Telax secured a similar contract earlier this year with the Dallas Independent School District, the 12th largest school district in the United States.
About the Calgary Board of Education:
The Calgary Board of Education ("CBE") is the largest school board in Western Canada serving approximately 100,000 students from early childhood education through to Grade 12. In addition, the CBE serves adults through Chinook Learning Services. The organization employs over 10,000 full time and temporary staff with programs operating from over 218 schools and buildings. The annual operating budget for the CBE is approximately C$940,000,000. For more information, visit the Calgary Board of Education on the Web at http://www.cbe.ab.ca.
For media inquiries, contact the CBE Communications Department at +1 403.819.2317.
About Telax Hosted Call Center:
Telax Hosted Call Center is Canada's leader in hosted call center solutions. Based in Toronto, Ontario, Telax has been delivering cloud-based call center solutions to public and private sector clients across North America since 1999. Our products leverage hosted technology to improve efficiency and reduce costs, so that our clients can focus on their most critical resource: people. For more information, visit Telax on the Web at http://www.telax.com. For the latest Telax news, visit http://www.telax.com/category/news.