Copper Valley Telephone is able to up-sell customers quickly and provide accurate quotes to potential customers which has increased revenue, decreased customer losses and enabled winning back lost customers
Richmond, VA (Vocus) October 24, 2009
Copper Valley Telephone Cooperative, headquartered in Valdez, Alaska, has been named the recipient of the 2009 Proactive Plant Management (PPM) Award in recognition of the company’s significant work in streamlining operations and enhancing customer service. The PPM Award, given annually at Mapcom Systems’ M4 User’s Conference in Richmond, Virginia, spotlights innovative telecommunications leaders who maximize the capabilities of M4 Solutions to manage their operations.
"Copper Valley Telephone is able to up-sell customers quickly and provide accurate quotes to potential customers which has increased revenue, decreased customer losses and enabled winning back lost customers,” stated John Granger, President and CEO of Mapcom Systems. “Time saved among techs who often travel 100 miles to provide service has been huge through this integration of M4 into their daily work. Overall, the employees are saving time, reducing expenses and improving operations at Copper Valley. This is helping them increase profits and provide better overall customer experiences.”
Copper Valley Telephone supports service in Alaska where some of the areas are very remote and require a ferry or helicopter ride to access customers. They have provided service for over 47 years and have continually added services to support their customers. In such a tough environment where annual snowfall averages 12 feet, providing local and long distance service, 3mbps DSL, Dish TV and cellular service comes as no easy task.
“M4 Solutions has allowed us to manage four exchanges where there is no formal addressing system,” said Dave Dengel, Copper Valley’s CEO and GM. “With a Geographical Operations System, Copper Valley is able to manage plant assignment with service location IDs and addresses that are attached to a physical structure location. Consequently, CSRs verify with the customer their exact location and determine immediately the cost and timeframe of installation with a system that eliminates duplicate record keeping.”
Shilah Butler, Sheila Reiswig and Shannon Saavedra, accepted the award on behalf of Copper Valley Telephone. Previous recipients of Mapcom’s annual PPM Award include: Twin Valley Telephone, based in Miltonvale, Kansas; Oxford Networks, based in Lewiston, Maine; SEI Communications, based in Dillsboro, Indiana; Armstrong Telephone, based in Butler, Pennsylvania; diversiCOM/Melrose Telephone, based in Melrose, Minnesota; Yadkin Valley Telephone, based in Yadkinville, North Carolina and Lackawaxen Telephone, based in Rowland, Pennsylvania.
About Mapcom Systems
Mapcom Systems is the developer of M4 Solutions – a map-based Geographical Operations System (GOS) software suite that allows telecommunications providers to enhance their information flow by displaying data in a geographic view. The open-system approach enables users to integrate and correlate data from existing billing, accounting, GPS tracking and network monitoring applications with a geographically-correct land base map of all network elements in M4. Since 1971, Mapcom has developed one of the strongest reputations in the industry working with independents, cooperatives, fiber communities, and campus telecommunications providers of all sizes across North America and the Caribbean. For more information, visit the Mapcom website at http://www.mapcom.com.
About Copper Valley Telephone
Copper Valley Telephone Cooperative, Inc began in Glennallen, Alaska, as the Copper Valley Telephone Association in 1961. In 1964 the Board of Directors changed the name of the company to Copper Valley Telephone Cooperative, Inc. and started negotiations to purchase the Valdez telephone system. Copper Valley has over 6,000 access lines, and wholly owned subsidiaries with over 2,500 wireless subscriber lines, a long distance reseller, and an internet provider with over 1,600 subscribers. Copper Valley’s wire line service area is over 9,600 square miles with six exchanges serving rural Alaska from Prince William Sound to the Alaska Range. Its wireless service area serves approximately 15,000 square miles. For more information, visit the Copper Valley Telephone website at http://www.cvtc.org.