Support departments are entering a new phase marked by the introduction of Windows 7
Ridgeland, Mississippi (PRWEB) October 27, 2009
Bomgar Corporation™, a leading provider of appliance-based remote support software, announced the latest version of its product with expanded platform support and new productivity features. Bomgar 10.4 supports Windows 7 and includes new management tools that allow technicians to handle the increased support workloads anticipated by the upgrade to Windows 7 over the next 18 months. Bomgar's unified approach to remote support lets organizations manage support across distributed environments and a wide array of operating systems without compromising security.
"Support departments are entering a new phase marked by the introduction of Windows 7," said Nathan McNeill, Bomgar's vice president of product strategy. "And with PC demand expected to reset in 2010, IT organizations are challenged to handle this inevitable hardware refresh as recent cutbacks have strained staff resources. Bomgar provides an optimal solution for IT support to work virtually and overcome the obstacles of geography, diverse technology systems and access barriers."
In addition to supporting Windows 7, Bomgar 10.4 helps IT manage the anticipated onslaught of tech support requests resulting from the technology and end user change associated with a large-scale IT infrastructure overhaul. The following features are a few core capabilities added to the platform based on customer feedback:
- Expanded OS Support: IT organizations need secure remote control technology that can reach across multiple operating systems (e.g., Windows, Mac, Linux, Windows Mobile and Blackberry). Bomgar 10.4 features full support for Windows 7 systems, expands Linux support for reps to include Ubuntu and Red Hat, deepens Mac support to bring capability into parity with a Windows system running Bomgar.
- Equilibrium and Rep Invite: Bomgar 10.4 provides tools to improve the overall agility of IT support teams. Equilibrium enables support organizations to automatically adjust to spikes in demand, filtering requests across the team based on availability. Reps can also seamlessly add external technicians into a remote session for advanced troubleshooting.
- Shell Jump and Jump Zone Proxy: Eliminating access barriers and the need to have a direct Internet connection, Bomgar 10.4 features new secure remote access tools to reach systems. Shell Jump provides direct, command line access to a variety of network devices, including servers and routers without initiating screen sharing, and Jump Zone Proxy allows IT to access systems with no direct Internet connection (i.e. kiosks).
Bomgar delivers cross-platform, appliance-based remote support software that allows IT to centralize help desk assets and securely remote control attended and unattended desktops to resolve computer issues via the Internet. It includes out-of-the-box integration with BMC and HP service desk products and reporting features that help businesses comply with regulations such as PCI, SOX, HIPAA and FDCC. Centralized in a secure software appliance, Bomgar's remote support technology provides organizations of all sizes with the resources required to identify and resolve costly technology and business issues that cycle through the help desk.
Specifications and Availability
Bomgar 10.4 is software designed to run on the Bomgar Box and will be available on November 16, 2009. Technical specifications can be found on the website at http://www.bomgar.com/10.
Bomgar Corporation specializes in appliance-based remote support software. Bomgar allows companies to connect to remote clients and co-workers via the Internet anywhere in the world in seconds. The product allows organizations to optimize support by virtually accessing end-user systems for real-time incident resolution, eliminating the frustration of phone-only tech support. Bomgar provides enterprises with an unparalleled level of security and scalability, while enhancing IT resource management with the benefits of a virtualized help desk. Backed by venture capital, Bomgar has grown steadily since its inception in 2003 and has thousands of customers and strategic partners worldwide. Based in Ridgeland, Miss., the company is also one of the fastest-growing software companies in America ranked by the 2009 Inc. 500.
Nathan McNeill, Vice President of Product Strategy
Lois Paul & Partners