Coms Plc Supplies HelpAge International Charity with Cost-Saving VoIP Telecoms System

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Coms has been selected to supply HelpAge International with a Hosted VoIP telephone system that is saving this leading charity in excess of 25% of its monthly telecommunications budget. HelpAge International, which operates through partners in over 75 countries, sought proposals from traditional and Voice over IP (VoIP) telephone system providers, to ensure that the system it purchased would deliver both short term and long term benefits.

Deciding to switch from a traditional installed phone system was not an easy step to take, but once we appreciated the cost savings and benefits associated with Coms' Hosted VoIP, it was a very easy decision. In addition, because Hosted VoIP is a managed service, we now have 24/7 support.

Coms has been selected to supply HelpAge International with a Hosted VoIP telephone system that is saving this leading charity in excess of 25% of its monthly telecommunications budget. HelpAge International, which operates through partners in over 75 countries, sought proposals from traditional and Voice over IP (VoIP) telephone system providers, to ensure that the system it purchased would deliver both short term and long term benefits.

Key features and benefits sought by HelpAge included:

  • Cost savings on UK and International calls
  • To include 23 international offices within their "office" network
  • To provide an Integrated conferencing service
  • To provide Personal Direct Dial numbers
  • To enable Hot Desking flexibility
  • Voice mail to Email

Coms delivered these benefits. Its system includes 60 Handsets in the London office and handsets in 22 offices abroad. All UK users have direct dial numbers, which can be forwarded to any of the office handsets or other VoIP or traditional numbers should they be working off-site or at home.

HelpAge International's IT Manager Stephen Teal commented:"Deciding to switch from a traditional installed phone system was not an easy step to take, but once we appreciated the cost savings and benefits associated with Coms' Hosted VoIP, it was a very easy decision. In addition, because Hosted VoIP is a managed service, we now have 24/7 support."

David Cargill, CTO Coms & ITSPA Council Member, stated: "Once we understood the nature of HelpAge International's telecommunication requirements, and the fact that they have 22 overseas offices, we were convinced that Hosted VoIP was the way forward because it includes all users within the same network, wherever they are, enabling a consistent company-wide phone directory, free on-net calls and centralised billing for calls made from foreign offices."

Further information is available from the Company website, http://www.coms.com.

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Richard Bennett
Coms Plc
020 7148 3000
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