NHS Primary Care Practice Improves Patient Notes Turnaround by 40% Via BigHand

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BigHand, a leading voice productivity application for the primary and secondary healthcare sectors has today announced that the implementation of BigHand digital dictation workflow technology at the Yaxley Group Practice in Peterborough has improved the turnaround time of patient notes by 40%. BigHand technology has replaced analogue tape dictation equipment for 10 GPs and 5 secretaries within the practice.

BigHand, a leading voice productivity application for the primary and secondary healthcare sectors has today announced that the implementation of BigHand digital dictation workflow technology at the Yaxley Group Practice in Peterborough has improved the turnaround time of patient notes by 40%. BigHand technology has replaced analogue tape dictation equipment for 10 GPs and 5 secretaries within the practice.

GPs at the Yaxley Group Practice found that analogue tapes would often break requiring them to re-record patient notes. It was also impossible for GPs to prioritise dictations before handing across to secretaries for transcription. BigHand technology has enabled GPs to record and instantly submit work to the pool of 5 secretaries for transcription. Secretaries are now able to pick up each dictation as it is recorded and share or delegate work amongst themselves, balance workloads across the Practice, ensuring work is carried out in the fastest time possible and improving the overall service to patients.

Dr Tom Davies, Partner at Yaxley Group Practice commented:

"One of the main benefits of BigHand has been the ability to prioritise patient notes. Urgent cancer referrals have to be processed within a short space of time and BigHand has enabled our secretaries to transcribe urgent dictations within 24 hours of the GP seeing the patient, as a result we now meet referral targets. In total we have experienced a 30-40% improvement in patient notes turnaround since eradicating the use of tapes.

The introduction of BigHand has enabled us to alter working practices to better suit our patients' needs. Our GPs now dictate in front of the patient reassuring them that the dictation has been accurately recorded and immediately sent to the secretary for transcription; they can leave the surgery knowing that their notes aren't stuck on a tape waiting for a secretary to type them up.''

NHS organisations currently experiencing the benefits of BigHand software include Sheffield Teaching Hospitals NHS Foundation Trust, Mid Yorkshire Hospitals NHS Trust, Guy's and St Thomas' NHS Foundation Trust, Edinburgh University Health Service, Western Sussex Hospitals NHS Trust and Wrightington, Wigan and Leigh NHS Foundation Trust.

Contact:
Chris Bell, BigHand. Email: chris.bell@bighand.com Tel: +44 (0)20 7940 5907

About BigHand
BigHand is based out of Chicago, London, Sydney and Toronto. BigHand is the leading digital dictation vendor in the global professional and public services sector and our BigHand Mobile (BlackBerry Edition) was voted 'Mobile Product of the Year' at the CNET Business Technology Awards 2008. BigHand is currently used by over 760 professional and public services organisations worldwide. Further information is available at http://www.bighand.com/digitaldictation/Healthcare.html

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CHRIS BELL
BigHand
020 7940 5907
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