CoreMatrix works closely with each customer to understand their business drivers and requirements, ensuring that Salesforce.com is customized, proactively managed, and fine-tuned to meet these needs
Red Bank, NJ (PRWEB) October 29, 2009
CoreMatrix Systems (http://www.corematrix.com), a leader in Software as a Service (SaaS) consulting and Cloud Computing services, announced today they have tripled the number of customers subscribing to their Experts on Demand service since July.
This dramatic increase is attributed to the ability of CoreMatrix experts to optimize the performance, functionality, workflow, analytics and increase user adoption of Salesforce.com up to 80% for customers. CoreMatrix achieves these results by providing a dedicated consultant-- who essentially becomes an extension of the customer's team, armed with best practices and a depth and breadth of Salesforce.com expertise that is unparalleled in the marketplace.
CoreMatrix is a leading partner of Salesforce.com with over 750 successful implementations across every sector throughout North America. North Carolina Department of Commerce, Quest Diagnostics, Fry Communications, Bray Controls, P2 Energy Solutions, and PharmaNet Development Group, among others, now subscribe to the CoreMatrix Experts on Demand service. "CoreMatrix works closely with each customer to understand their business drivers and requirements, ensuring that Salesforce.com is customized, proactively managed, and fine-tuned to meet these needs," stated Mark Werrell, Vice President - Consulting Services at CoreMatrix.
"We can immediately improve the performance of Salesforce.com for our customers and ensure that it is delivering value every day," Werrell continues and CoreMatrix customers agree. PharmaNet Development Group, a global, drug development services company is one such customer. "We want to ensure that our Global Business Development team is extracting the most value possible out of Salesforce.com. It's more cost effective and efficient to call on our expert at CoreMatrix who understands our business and application and has developed a personal level of service with our team. With the Experts on Demand service, we can focus on the core activities of our business, not Salesforce.com," stated Jason K. Casarella - Executive Director, Business Development, PharmaNet Development Group.
Customers have the option to outsource their entire system administration and maintenance of Salesforce.com to CoreMatrix or use the service on-demand, through a very flexible monthly program uniquely tailored to each company's needs. Werrell notes, "We work with clients in a variety of ways--acting as a trusted advisor, managing system maintenance and new releases, and even providing vacation coverage-- all to ensure constant, proactive management and robust performance. Our customers are happy because they can stay focused on their core business, knowing that a CoreMatrix expert is on their team, someone who can rapidly address and resolve any and all Salesforce.com related issues they may encounter. Our Experts on Demand service enables companies to benefit from the vast Salesforce.com expertise of CoreMatrix and have an expert resource on-hand at a fraction of the cost of doing this in-house."
About CoreMatrix Systems
CoreMatrix is a leading provider of cloud computing consulting services related to the planning, design, implementation, adoption and support of On-Demand Software Solutions for mid-sized to Fortune 500 companies. With industry specific solutions and experience gained from over 750 CRM projects, CoreMatrix is dedicated to helping customers extract more value from their CRM applications enabling them to quickly improve productivity and see a faster return on their investment.
Customers include: American Express, Wyndham, Citrix and PMSI. CoreMatrix is headquartered in Red Bank, NJ, with regional offices throughout North America