Insurance Agencies Expand Client Support Services
BeneLink's new advocacy center program enables insurance agencies to act as benefits administrators for their client groups.
Frisco, Texas (PRWEB) November 6, 2009 -- BeneLink Corp. recently released a new service package that enables insurance agencies to offer benefit plan administration outsourcing to their clients on a large scale basis.
BeneLink Advocate gives agencies access to software and support services needed to enroll client groups, address plan design questions and resolve eligibility issues throughout the plan year.
"Agencies are looking for ways to stay ahead of their competition and advocacy centers are one way they can stand out from the crowd,” said George Holland, BeneLink President. "The level of service provided through advocacy centers far exceeds what most employers receive from their current agencies and these employers seem to be taking notice."
BeneLink Advocate is scalable and cost-effective. The program can be utilized in an employee self-service, call center or face-to-face environment for both enrollment and ongoing client support. Agencies, employers and their employees can access their benefits portals from any location with a reliable Internet connection and each portal includes extensive eligibility validation to ensure the information collected is accurate and complete.
The program's key component is its vendor integration module that enables communication of eligibility data from BeneLink systems to benefit providers with little or no involvement by the insurance agent. "This integration feature is what sets this program apart from others we've seen on the market," said Frank Whitlock, IT Director at BeneLink. "By setting up those carrier data links we are able to able to help agencies escape the paper frenzy so they can focus on other issues."
Other software and support services are also available to BeneLink's agency community. Its web-based Contact Management System enables agencies to follow client and employee issues such as claims and eligibility from initial point of contact to resolution. Document management systems allow agencies to store and retrieve scanned documents so they can truly become paperless in all areas of their
businesses.
Although many agencies are bringing client support services in-house others opt for BeneLink's fully outsourced service package which includes agency-branded call center support by trained and licensed enrollers. Client service outsourcing provides staffing flexibility and enables agencies to share call center-related expenses.
As with other Internet-based service models the BeneLink Advocate program is fully supported externally so no expensive hardware or technical knowledge is required. "It's a low-risk, highly effective way for agencies to extend additional services to their clients," Holland said. "The program will likely have a huge impact on the way insurance agencies do business."
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