BatchBook Social CRM Integrates With Zendesk Online Customer Support Help Desk

Providence, RI (PRWEB) November 12, 2009

BatchBlue Software (http://www.batchblue.com), provider of BatchBook, a social customer relationship manager (CRM) for small businesses and entrepreneurs, today announced BatchBook now integrates with Zendesk, a professional-grade customer support help desk system. The partnership arose out of The Small Business Web, a consortium of like-minded, customer-obsessed software companies that work together to assimilate their products and make life easier for small businesses.

This integration enables BatchBook users to create a one-to-one connection with their Zendesk account, linking their social CRM with their complete online support portal. With BatchBook's flexible, easy-to-use contact database tied directly into Zendesk's help desk ticket processing, users can save time with a single place to track professional, personal and social networking contacts as well as online support requests. BatchBook's SuperTags feature enables users to create custom fields to capture individualized data about every active support call.

"BatchBlue Software is excited to add this new integration with Zendesk because it means our applications are even more social in the technology sense. We also are proud to join Zendesk's extensive set of APIs and integrations with other software-as-a-service and cloud service providers," said BatchBlue President Pamela O'Hara. "At BatchBlue we believe businesses' contacts belong to them and are their lifeblood. Smaller organizations need third-party services that facilitate the management of these contacts, and all the activities that go on related to them. Our integration with Zendesk will enable entrepreneurs to focus on the priorities of their business by streamlining their communications and outreach to their clients."

"At Zendesk, we're all about helping small businesses streamline customer service," said Mikkel Svane, CEO of Zendesk. "The Zendesk-BatchBook integration gives business owners a truly holistic view of their customers. And because of the SaaS model and movements such as The Small Business Web, entrepreneurs are now capable of aligning and consolidating business processes through a simple point-and-click interface, facilitating an unprecedented degree of automation and scalability in a global market."

"As a user of both systems, this integration really makes sense," said Chris Busse, Managing Partner at MemberPath, LLC. "When my sales guy calls on an existing client, he can see on their BatchBook record what requests I've recently worked on for them in ZenDesk, and tailor his conversation with them around that."

For more information about the BatchBook and Zendesk integration features, as well as other services that sync with BatchBook, view "The Small Business Webinar: Using BatchBook's Integration Partners to Achieve Contact Management Bliss," at http://www.batchblue.com/screencasts.html.

About BatchBlue Software
BatchBlue Software's flagship product, BatchBook, solves a crucial need by providing small businesses and entrepreneurs with web-based CRM software to manage and track the contact information, communications and tasks for their greatest asset--their people network. The company was established in 2006 with the goal of creating useful, user-friendly software for small businesses. BatchBlue co-founded The Small Business Web (http://www.thesmallbusinessweb.com) in March of 2009 with other customer-obsessed software companies to integrate their respective products and make life easier for growing businesses. Since early 2009, BatchBlue has also hosted the SBBuzz (http://sbbuzz.biz) Twitter chats, which invite small businesses to share their tech know-how and best practices. Based in Providence, R.I., BatchBlue Software is a privately held company. More information is available at http://www.batchblue.com.

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