Learn the Effect of Social Media on the Customer Experience via Aspect/VIPdesk Webinar
VIPdesk and Aspect will present a Webinar addressing the effect of social media on the customer experience at 1:00 p.m. ET on Tuesday November 10, 2009. This Webinar, “Social Media and the Customer Experience”, will educate attendees as to how new communication tools are both replacing traditional media vehicles for many consumers and providing a way to enhance—and detract—from customer relationship management.
Alexandria, VA (PRWEB) November 9, 2009 -- VIPdesk and Aspect are teaming up to present “Social Media and the Customer Experience”, a Webinar addressing the effect of social media on the customer experience. This Webinar will educate attendees as to how new communication tools including Facebook, LinkedIn, Twitter and YouTube are both replacing traditional media vehicles for many consumers and providing a way to enhance—and detract—from customer relationship management.
“Social Media and the Customer Experience” will be presented on Tuesday, November 10, 2009 at 1:00 p.m. ET. During this live Webinar, Sally Hurley, President of VIPdesk, and Aspect’s Principal Architect, Jeff Hodson, will educate those with a vested interest in their company’s reputation and customer loyalty on how they can utilize social media to enhance their customer experience. In addition, all Webinar attendees receive a copy of the whitepaper, “Social Media and the Customer Experience”, written by VIPdesk.
This hour-long interactive presentation will cover:
| | - Why social media tools are becoming more important for customer care
- Overview of companies that successfully integrated social media into their customer relationship strategy
- Introduction to social media tools and trends, including LinkedIn, Facebook, and Twitter
- How those tools can be used for improving customer experience and creating a proactive customer care environment
- Roles of contact centers in social media environments
- 15 min. Q&A
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“Social media tools are changing the way that consumers communicate with each other, and with the world around them,” says Sally Hurley, president of VIPdesk. “It is absolutely necessary for everyone involved in customer relationship management and customer experience to know how social media is going to change the future of customer communication.”
Space in this Webinar is limited to the first 100 registrants. Register online at http://vipdesk.wufoo.com/forms/social-media-and-the-customer-experience/. For more information, email press (at) vipdesk (dot) com or call 703-837-3507.
About Aspect
Aspect provides software and consulting services that turn the potential of unified communications into real business results across the enterprise and in the contact center. Applying 35 years of insight and experience, Aspect helps more than two-thirds of the FORTUNE Global 100, as well as small and medium enterprises, power their business processes with communications. For more information, visit www.aspect.com.
About VIPdesk
With over 20 years of providing concierge-quality contact center solutions, VIPdesk delivers dramatic and measurable results for leading global brands through our home-based demographically matched Brand Ambassadors, Concierge, and Customer Service Representatives. VIPdesk specializes in delivering virtual contact center solutions in several industries including retail, travel, automotive and financial services. We serve more than 40 blue-chip clients with over 10 million customers and are continually recognized through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. To find out more about VIPdesk, visit www.vipdesk.com.
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