FuseTalk's Namesake Software Advances Customer Service and Support - A Top Priority in Tough Times

Customer service and support has long been the pinnacle of corporate excellence. In turbulent times, with global competition and even more demanding customers, companies need to re-think how they can provide a more efficient and more compelling customer acquisition and retention program. The answer is FuseTalk.

Ottawa, ON (Vocus/PRWEB ) November 11, 2009 -- The recently celebrated Customer Service Week served to focus the attention of the business community on what's important - winning and retaining customers is best accomplished by offering continued excellence in customer support.

With customer service and support you want the efficiency of a publish once, please many approach. But when you go further and allow the community to shoulder and supplement some of the support then you are adding leverage on top of leverage

“With customer service and support you want the efficiency of a publish once, please many approach. But when you go further and allow the community to shoulder and supplement some of the support then you are adding leverage on top of leverage," says Greg Waite, President of FuseTalk.

FuseTalk is a scalable service software platform on its own or integrated with other customer service tools. A growing number of FuseTalk clients implement discussion forums to augment tech support software. They cite customer feedback as integral to the process of relationship management, and recognize that providing consumers an arena within which to share their experiences benefits customer and service provider equally.

FuseTalk is more than forum support software. It is used to publish FAQs and product information; it is the go-to source for warranty and policy details; it is a portal for safe and secure communication with internal customers and channel partners. With an intuitive user interface, it puts a human face on organizations committed to building customer loyalty. Used inter-departmentally, it recognizes the important role of support staff and encourages team spirit. In short, it’s an environmentally friendly “customer service desk”, a self-service environment which easily integrates with other software, and reduces bureaucracy and complexity.

FuseTalk™ Inc. is the leading provider of discussion forums, blogging tools, wikis and collaboration solutions. Available in ColdFusion MX and .NET platforms, FuseTalk enables organizations to build an interactive community that can share knowledge, exchange information and views, and help solve problems. FuseTalk brings the power of discussion to your customers, partners, employees, and stakeholders through its fully-featured, secure and customizable web interface. Highly scalable and configurable, FuseTalk accommodates any number of users, and offers an easy-to-use friendly user interface. A single FuseTalk installation can run a thousand different forums - all with different access rights and users. FuseDiligence leverages all of the capabilities of FuseTalk and provides powerful, patent pending traits that make FuseDiligence "business essential" Collaborative Business Improvement Software™.

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