Saint Francis Care Renews PeopleSoft Managed Services Contract with Dimension Systems
Saint Francis Care of Hartford, Connecticut renewed for the second time, their PeopleSoft managed services software support agreement with Dimension Systems of Walled Lake, Michigan.
Pontiac, MI (PRWEB) November 12, 2009 -- Saint Francis Care of Hartford, Connecticut renewed for the second time, their PeopleSoft managed services software support agreement with Dimension Systems of Walled Lake, Michigan.
 The largest Catholic hospital in New England, Saint Francis Hospital and Medical Center’s decision to renew the PeopleSoft managed services support agreement was based on the continued personal attention from Dimension Systems’ senior level PeopleSoft architects, and Saint Francis’ confidence that Dimension Systems was competitive in their pricing structure. “Renewing our PeopleSoft support contract with Dimension Systems was an easy decision to make. They have proven themselves to be a knowledgeable and a cost effective resource for us,” remarks Steve Tenner, Manager of Applied Technology and Integration, for Saint Francis Care.
Additionally, Saint Francis Care values the unique customer service model which incorporates both technical and application support for day-to-day operational needs. “Dimension Systems is responsive when issues arise. Their knowledge and experience with Peoplesoft help streamline the amount of time and resources it takes to resolve issues,” adds Tenner.
Dimension Systems enterprise services manager, Ravi Shanker comments, “We are very pleased with the trust Saint Francis Care has placed in Dimension Systems and we look forward to providing many more years of great service.”
Currently, Dimension Systems is providing comprehensive PeopleSoft support services for Saint Francis Care PeopleSoft Financials and Human Resource systems. The original agreement with Dimension Systems signed in May of 2007, was for capacity planning for both PeopleSoft HR and Financials, and PeopleSoft Infrastructure, including Application Server, Web Server and core production servers.
In November of 2007, Saint Francis signed a managed services support agreement with DSI for two levels of comprehensive PeopleSoft support: PeopleSoft Application Support Services including PeopleSoft fixes, patches and bundles, Peopletools updates, Disaster Recovery testing, as well as additional optional services as directed by the Saint Francis PeopleSoft applications team; and PeopleSoft Database and Infrastructure Support Services including database monitoring and maintenance, application of patches and fixes, database structure and environment tuning, and comprehensive support of the PeopleSoft Infrastructure – Process Scheduler, Application Server, and Web Server/PIA.
About Dimension Systems
Dimension Systems, Inc., founded in 1984 and located in Walled Lake, Michigan, offers customized, cost effective managed services solutions for companies in need of senior level expertise for Data Base Administrator Support (Oracle/SQL/DB2), Operating System Support (Unix/Linux) and Enterprise Resource Planning Support (PeopleSoft/Lawson/Kronos/Banner).
Dimension Systems delivers senior-level support at a 40 -50 % savings over the cost of a traditional full-time employee or contractor. This approach often allows Dimension Systems’ clients to reassign their IT staff to more critical applications that improve core work processes and increase customer satisfaction. More about Dimension Systems can be found at www.dsisys.com.
About Saint Francis Care
Founded in 1897, Saint Francis Hospital and Medical Center is a major teaching hospital and regional medical center with facilities specializing in cardiology, oncology, women's and children’s health services, behavioral health, trauma care and rehabilitation. Licensed for 617 beds and 65 bassinets, it is one of the largest hospitals in Connecticut and the largest Catholic hospital in New England. Additional information can be found at www.stfranciscare.org.
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