Our customer's need for near real-time performance, complex RBA process modeling and closed-loop change management between service desk and critical ITSM support applications drove the requirements for the 5.8 release,
Frisco, TX (Vocus) December 1, 2009
iWave Software, the fastest growing provider of IT process integration and automation software, today announced the general availability of iWave Automator 5.8, delivering a new, scalable high performance architecture designed to support the rigorous demands of run book automation (RBA) processes between service desk and ITSM applications. The company also announced the release of iWave Monitoring Server 5.8, which offers Data Center Managers a new dashboard console providing unparalleled operational insight and visibility into RBA processes through powerful analytics and decision support.
iWave Software’s Automator provides a robust, enterprise class IT Service Management (ITSM) integration and process automation platform. Used by Global 500 companies to lower IT operating costs, reduce costly system outages and improve customer service, iWave Automator provides a secure, high speed linkage between disparate ITSM support processes, applications and data across business departments, operating divisions and external IT service partners. The 5.8 release includes a new, scalable architecture that delivers a 350% performance increase from version 5.7, new iWave adapters for IBM NetCool and BMC Event Manager, and support for service desk attachments.
"Our customer’s need for near real-time performance, complex RBA process modeling and closed-loop change management between service desk and critical ITSM support applications drove the requirements for the 5.8 release, “ said Brent Rhymes, President of iWave Software. “The results delivered are astounding; a 350% increase in iWave Automator performance, service desk attachment support, new ITSM adapters, and a powerful analytics and reporting console.”
The addition of a powerful reporting console to the iWave Monitoring Server represents the delivery of another key milestone on iWave Software’s RBA 2.0 roadmap. The new console goes beyond traditional reporting tools by delivering powerful analytics and decision support dashboards to IT Data Center staff. In addition to monitoring RBA processes running between ITSM applications, the console also provides visibility to iWave Automator and Adapter system health.
iWave Automator 5.8 and iWave Monitoring Server 5.8 are now available through iWave Software and its global network of resellers and service partners. Pricing is based upon connectors to third party products.
About iWave Software:
iWave Software provides software and services that help enterprise organizations automate the support of their IT infrastructure and critical business applications. For the past 16 years, Global 500 firms such as Raymond James, IGT, the European Patent Office and others, have leveraged iWave Software’s products to streamline their IT support while improving quality of service and lowering operating costs.
Headquartered in Frisco, Texas, iWave Software LLC is a privately-held subsidiary of the Hall Financial Group. For more information, please visit http://www.iwavesoftware.com or call iWave Software at (866) 92-iWave.
Ron Smith, Vice President of Marketing, iWave Software, rsmith (at) iwavesoftware.com, 469-287-5889