We have a new partnership with DealerRater and can already see how the Certified Dealer Program allows us to keep a pulse on how satisfied our customers are with their experience here at Bourne Auto Center.
Waltham, MA (PRWEB) December 3, 2009
DealerRater.com, the nation’s premier car dealer review Web site, announced today that the Web site has gathered more than 100,000 reviews written by DealerRater.com community members.
“We officially hit our 100,000th review on Monday, November 30th,” reports Chip Grueter, president of DealerRater.com. “We are thrilled to reach this exciting milestone and it speaks to the strength of participation in our community. It was a happy coincidence that the review that put us over the top was a positive review for one of our Certified Dealers, Bourne Auto Center.”
DealerRater shared the milestone celebration by providing gifts to both the DealerRater reviewer as well as the dealership that was the recipient of the 100,000th review.
David of East Falmouth, Massachusetts was the DealerRater community member who wrote this review. He was directed to the Web site by the service associate at Bourne Auto Center in South Easton, Massachusetts after he purchased his car from this dealer and had returned for his first service call. David found the DealerRater site “very intuitive and easy to use.” He was very happy to be part of the celebration.
Michael Kelley, General Manager of Bourne Auto Center explains, “We have a new partnership with DealerRater and can already see how the Certified Dealer Program allows us to keep a pulse on how satisfied our customers are with their experience here at Bourne Auto Center.”
On November 12, 2009, DealerRater.com entered its eighth year of business. Dealer reviews posted on the site increased 36.5% over last in the same time period. Registered users have also increased by 20%.
As to why the site has experienced significant increases in both reviews and register users over the past year, Grueter sites that, “Customers are now logging onto third party review Web sites, like DealerRater.com, to publicly share their experience or to research prospective dealerships. In the past, customers have relied on friends and family to share information about dealerships. Increasingly customers are exploring new vehicle brands and new geographic areas outside of their referral zone. DealerRater.com provides trustworthy information to fill these gaps and give customers more confidence when they walk into a dealership for a sale or service transaction.”
DealerRater.com was founded in 2002 as the first car dealer review Web site worldwide. DealerRater.com is committed to providing a central collection point for informative reviews. The site currently features more than 24,000 US and International car dealers and over 100,000 user reviews. DealerRater.com provides the opportunity for users to search for car dealerships, read current reviews, write their own review, and find car deals – all for free. Car dealers are rated on the criteria of customer service, quality of work, friendliness, price and overall experience. DealerRater.com users also have the option to recommend the dealer to other users and provide a descriptive review. Web site users and car dealerships may post free auto classified ads. DealerRater.com visitors may request vehicle quotes and Certified Dealers receive free vehicle leads.
About Chip Grueter
Chip Grueter is the president of DealerRater.com. Mr. Grueter founded DealerRater.com LLC in 2002 as a way for Web site users to share their sales and service experiences at automotive dealerships with other Web site users. Mr. Grueter holds a Bachelor of Arts degree in Computer Science from Boston College. Mr. Grueter’s favorite dealership customer service perk is free vehicle loaners.
About Bourne Auto Center
Bourne Auto Center, owned by Jason Bourne, is the largest independently owned dealership in Massachusetts. Located in South Easton, Massachusetts, the dealership specializes in pre-owned vehicles. Bourne Auto Center is one of only three independent Massachusetts dealers in the DealerRater Certified Dealer Program. The dealership prides itself on high quality customer service and offers complimentary loaner cars to every service customer.
For DealerRater.com information or to interview Chip Grueter, please contact Michelle Oldershaw at 800.266.9455 or visit http://www.dealerrater.com.