Voxeo Partners With Remego to Unlock Contact Centers in Asia-Pacific Region

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Partnership and Reseller Agreement Between Leading IVR and VoIP Solutions Providers Targets Rapidly Growing APAC Market

Entering into a reseller partnership with Voxeo is of course linked with concrete business expectations

Voxeo Corporation, the leading provider of Unlocked Communications, today announced a partnership and reseller agreement with Remego, a leading Singapore-based provider of premier services of customized, high capacity Interactive Voice Response (IVR) telecommunication and call centre services. Under this agreement, the two companies will work together to bring Voxeo's leading open standards-based communications software to enterprise-class contact centers in the Asia Pacific (APAC) region.

Most contact centres were built using combinations of proprietary components that have capped the contact centres ability to easily expand and innovate. By leveraging Voxeo’s open technology platform in Interactive Voice Response (IVR), instant messaging (IM), SIP, VoiceXML, CCXML and mobile web to create and manage unified communications and unified self-service applications, Remego will be delivering solutions that are platform-independent and multi-channel. Contact centers that choose Remego and Voxeo will have lower implementation costs, lower ongoing operations and maintenance costs, better analytics to understand customer behavior and a rich set of interaction capabilities including the capability to have one application work across voice, SMS, IM and the mobile web.

Remego is made up of an experienced team of professionals with in depth exposure to a wide array of technology defining telephony and speech. The team comprises Project Managers, Application Developers and Technical Support Specialists serving customers such as, Singapore Telecommunications and Great Eastern Life.

“Entering into a reseller partnership with Voxeo is of course linked with concrete business expectations”, says Ho, Chan Kwoon, Director at Remego. “We are totally convinced that the combination of Voxeo’s superior technology and Remego's knowledge of the APAC market will benefit both involved organizations.”

“We are pleased to announce this relationship, which has already successfully been winning business in APAC. Remego is a terrific partner for us because they have the knowledge and expertise to use Voxeo software to knock down old legacy barriers and introduce breakthrough solutions that unlock the neglected potential of communications,“ stated John Amein, Sr VP of Strategic Partnerships at Voxeo.

About Remego
Remego Consulting is incorporated in November 2005 and is born out of a desire to provide premier service of customized, high capacity interactive voice response (IVR) telecommunications and call centre services. To advance these relationships, Remego Consulting is committed to exploit the converged network of data and voice, leveraging on advanced open technologies such as speech technology, VXML, SIP and mobile network to better serve our customers. Remego Consulting is made up of an experienced team of professionals with in depth exposure to a wide array of technology defining telephony and speech. The team comprises Project Managers, Application Developers and Technical Support Specialists. http://www.remego.com

About Voxeo
Voxeo unlocks communications. We loathe the locks that make voice, SMS, instant messaging, Twitter, web chat, and mobile web unified communication and self-service applications difficult to create, manage, analyze, optimize and afford. Every day we work to unlock the neglected value of these communications solutions with open standards, disruptive innovation and a passion for problem solving--fueled by a company-wide obsession with customer success. We do so for more than 100,000 developers, 45,000 companies and half of the Fortune 100 from our headquarters in Orlando, Beijing, Cologne, and London. Visit us or join our conversations on the web at http://www.voxeo.com, blogs.voxeo.com, or twitter.com/voxeo.

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Sabine Winterkamp
Voxeo
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