IMshopping Announces Human-Powered Assistance Service for eBay Sellers

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Community-Based Product Recommendations Drive Higher Conversions, Save Merchants Time

"Whether you sell exclusively on eBay or use multiple sales channels, our network can help merchants drive more sales, boost SEO efforts and easily recruit a virtual sales team to help during the Holidays," said Prashant Nedungadi, CEO for IMshopping.

Today, IMshopping, leading human-assisted shopping assistance platform and eBay Certified Service Provider, is announcing the availability of its human-powered Merchant Answers service to all eBay sellers. IMshopping’s service enables any seller to route all questions posed through the “Ask Seller a Question” link to their IMshopping Merchant Answers account. Merchants using IMshopping can now engage, recommend and sell to shoppers via four separate channels: Twitter, Facebook, their own website and now, eBay Store and listings.

How it works
Because IMshopping is an eBay certified Service Provider, It takes just a few minutes to set up. eBay sellers simply add their eBay credentials to their IMshopping account and go through a quick verification process on eBay.com. IMshopping automatically re-routes all questions that originate from eBay into the Merchant Answers interface. From here, merchants or IMshopping guides provide detailed answers and attach relevant products to shoppers.

Better responses drive more sales
Recent Harris Poll data shows a human touch is missing from online shopping, and, in many cases, leads to a decrease in purchases. 4 in 5 adults who have purchased items online in the last six months (77%) say they would be interested in getting help from a real person before making certain online purchases. However, over 4 in 5 (82%) say there have been times when they have not been able to get help from a real person. Over half of those who haven't been able to get the help they needed from a real person say it's affected their decision to not purchase the product.

Harness the power of IMshopping’s Knowledge Network
eBay Sellers can answer customer questions themselves or hire shopping guides to answer questions and recommend products on their behalf. For retailers who drive sales through eBay, this offering provides a multi-channel human-powered solution to acquire and retain valued customers.

“Merchant Answers has driven more sales on my website – I’m delighted they now have a solution for eBay,” said Jacob Maslow, VP of Marketing for Rainbow Appliance. “We do significant sales volume through eBay, so we are thrilled to be able to provide a superior shopping assistance experience no matter where customers may have questions.”

“The power of the IMshopping Knowledge Network is now available to merchants who utilize eBay as a sales channel,” said Prashant Nedungadi, CEO for IMshopping. “Whether you sell exclusively on eBay or use multiple sales channels, our network can help merchants drive more sales, boost SEO efforts and easily recruit a virtual sales team to help during the Holidays.”

About IMshopping
IMshopping is a shopping assistance community and communications platform for online retailers. The company's Merchant Answers service helps online retailers convert shoppers into buyers, drive additional organic traffic, recruit shopping experts for pre-sales assistance, and connect with their customers through social media like Twitter. The company is based Santa Clara, California and is backed by SK Telecom.

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