It is not in anyone’s best interest to force customers into an early upgrade or to operate without any support during an economic downturn, and now this partnership allows us to provide a viable alternative to our customers.
Seattle, WA (PRWEB) December 9, 2009
PSS Inc. (Product Support Solutions), a premier contact center system integrator and service provider, and Hawaiian Telcom announced today a partnership to provide superior communications support and maintenance services to customers located in the state of Hawaii.
Under the terms of the new partnership, support and maintenance services are now available to Hawaiian Telecom’s customers wishing to extend the life of their existing communications infrastructures beyond what a given manufacturer may currently offer. To take advantage of a wide range of services including product installation, implementation, project management and ongoing maintenance and support services, customers will work directly with Hawaiian Telecom who will engage PSS to provide the contact center services.
“We are always looking to provide solutions to our customers that address their challenges and meet their growing needs,” said Geoff Loui, Senior Vice President, Strategy & Marketing for Hawaiian Telcom. “Our partnership with PSS will enable us to complement our existing maintenance services while allowing customers to extend the life of their initial investment. It is not in anyone’s best interest to force customers into an early upgrade or to operate without any support during an economic downturn, and now this partnership allows us to provide a viable alternative to our customers.”
PSS brings years of experience providing application design, development, and integration services for the contact center. The company, which works with some of the world’s largest financial institutions, telecommunication providers, healthcare systems, government agencies and airlines, also provides 24x7x365 support and maintenance programs that further extend the investment in the enabling technologies.
“The value of this relationship is that companies can continue relying on a well-respected company such as Hawaiian Telcom, but are now able to extend their support and maintenance services beyond what certain manufacturers currently offer,” said Mar’ia Adkisson, Vice President of Sales for PSS. “Initial interest and feedback from Hawaiian Telecom’s customers regarding the unique combined offering have been impressive, and we look forward to a very positive long-term relationship with them.”
The support offerings for Hawaiian Telecom’s customers will mainly focus on Nortel IVR and CTI platforms and may include additional platforms in the future.
About PSS Inc.
Product Support Solutions, Inc. (PSS), a premier contact center system integrator and service provider, focuses on preserving and extending companies’ existing IVR, CTI, and PBX systems and investments. The company offers 24x7x365 support and maintenance programs as well as a broader array of services, including design, application development, integration, and ongoing technical support for next-generation premises-based and hosted contact center technologies from Nortel, Genesys, Holly Connects, Avaya, Siemens, Cisco and others. PSS is trusted by world-leading customer service companies, such as American Express, AT&T, Kaiser Permanente, UnitedHealthcare and Wells Fargo to support their contact center investments. Visit http://psshelp.com for more information.
About Hawaiian Telcom
Hawaiian Telcom (hawaiiantel.com) is the state's leading communications provider, offering a wide spectrum of communications products and services, which include local and long distance service, high-speed Internet, and wireless services.