Confirmit Partners with Plum Voice to Offer Complete Data Collection Platform

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IVR Technology Complements Web, Telephone, Paper and Face-to-Face Solutions

Confirmit’s partnership with Plum creates exciting new opportunities for businesses using the Confirmit platform for their feedback programs

Confirmit, the leading global vendor of software for Customer Feedback, Employee Feedback and Market Research, and Plum Voice, a single-source provider of automated telephony solutions, today announced a partnership to offer a complete data collection platform to North American customers. Confirmit will add Plum Voice’s interactive voice response (IVR) technology to complement its range of existing data collection solutions that include Web, telephone, paper and face-to-face.

With Plum Voice’s IVR technology, Confirmit’s customers can create a flexible, fully automated telephone-based survey that collects and reports data in real-time, allowing companies to extend the reach and effectiveness of their Voice of Customer programs.

“Confirmit’s partnership with Plum creates exciting new opportunities for businesses using the Confirmit platform for their feedback programs,” said Gary Schwartz, senior vice president, marketing, Confirmit. “By combining this crucial data collection channel with Confirmit’s advanced reporting and alerting capabilities, companies can capture the Voice of the Customer immediately after an interaction – enabling them to take immediate action to retain customers and create positive customer experiences.”

The integration of Plum Voice’s IVR technology and the Confirmit platform will also enable organizations to create stronger customer experiences by acting quickly on the Voice of the Customer.

“Plum Voice’s system and infrastructure allows companies to handle an infinite number of calls and the flexibility to create and modify customized surveys that help measure overall customer satisfaction,” said Scott Wilson, vice president, marketing and sales, Plum Voice. “Our IVR technology is specifically beneficial for those organizations where there is an immediate need to gather and process customer feedback.”

About Confirmit
Confirmit is the world’s leading SaaS vendor for Customer Feedback, Employee Feedback, and Market Research applications. The company has more than 200 employees and offices in Oslo (headquarters), Guildford, London, Moscow, New York, San Francisco, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Barcelona, Kuwait City, Madrid, Milan, Santiago, Sydney, and Tokyo.

Confirmit targets Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include British Airways, Dow Chemical, Farmers Insurance, GlaxoSmithKline, Halifax Bank of Scotland, HSBC, Intrawest, Ipsos, Nielsen, The NPD Group, Safeco Insurance, Statoil Hydro, Symantec, Virgin Media, and Wells Fargo. Visit http://www.confirmit.com for more information.

About Plum Voice
With offices in New York, Boston, and Denver, Plum Voice is the leading single-source provider of automated telephony solutions. For businesses of all sizes that demand high-performance, versatile, scalable IVR (Interactive Voice Response) systems, we offer a unique combination of proprietary technology and complete professional services. For more information on pricing and a complete list of product features, please visit http://www.plumvoice.com.

Press Contacts

For Confirmit:
Gary Schwartz, SVP Marketing: +1 212 660 1816
PR Contacts, Hart Boillot: Perrin McCormick / Andrea Doeringer +1 781 893 0053

For Plum Voice:
Jason Newberg
The Castle Group
617-337-9534

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Gary Schwartz
Confirmit
+1 212 660 1816
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