If you provide your customers with reliable assistance and quality information, your business will win the customers' trust and loyalty, ensuring repeat business not only from this customer, but also from his friends, co-workers, family and peers.
San Francisco, CA (Vocus) December 13, 2009
ChooseHotTubsDirect.com engineers almost perfect hot tubs and spas under its own line, Island Escape Spas. Its Quality Assurance (QA) program and manufacturing process ensure a high rate of consumers well pleased with their purchases.
All Island Escape Spas undergo rigorous testing for breakage, leakage and other potential problems according to a 40 page manual designed to ensure product excellence. Unlike other manufacturers who overload hot tubs and spas with too many unnecessary options, Island Escape Spas are perfectly engineered with extras people want, not those that will cause catastrophes. This approach yields few problems for ChooseHotTubsDirect.com's clientele.
The e-commerce site also has exquisite customer service representation. Phone support is available during regular business hours, while email remains an option – queries are answered online as soon as possible. Consumers can track their purchase, ask questions and find out important information through these outlets.
"To sustain a successful e-commerce business and maintain profitability, a business not only has to offer high quality products, but should also ensure that the customers feel secure about their purchases and certain that they can always get the help they need." says Steve Barbarich, CEO of ChooseDirect. "If you provide your customers with reliable assistance and quality information, your business will win the customers' trust and loyalty, ensuring repeat business not only from this customer, but also from his friends, co-workers, family and peers."
Since the rate of return on Island Escape Spas is 0%, ChooseDirect knows its customers are content. Also, no one has ever returned a swim spa from ChooseSwimSpasDirect.com in its entire history of operation.
As soon as people buy a hot tub or spa from ChooseHotTubsDirect.com, they become members of the ChooseDirect family. ChooseDirect supports them as they install, troubleshoot and experience an amazing shopping event that starts with a sale and ends with complete satisfaction. The site offers an information center unparalleled in the industry that covers everything imaginable related to hot tub ownership, maintenance and lifestyle.
As one new member of the ChooseDirect family said, "Making a purchase of this magnitude on line was a bit daunting for me but I found the people at ChooseDirect to be straightforward and trustworthy. They made commitments and followed through on them. I would recommend their company if you are in the market for a good quality hot tub at a very attractive price."
The ChooseDirect factory direct model allows this new & unique company to bring the world high quality products at factory direct pricing. Since this e-commerce online retailer is involved with the product all the way down to the factory level, it cuts out many middlemen from the process and is able to offer better prices than the competitors. ChooseHotTubsDirect.com prides itself in having a large selection of hot tubs, portable spa & swim spas products, and with advanced factory coordination, it provides customers with a highly customized, premium quality product.
Diana Slampyak, Director of Community Outreach
767 Bryant St., Suite 201
San Francisco, CA 94107