This has enabled us to improve the service we provide to clients, it has allowed our workforce to become more flexible, and improved document turnaround times.
(PRWEB) December 15, 2009
BigHand, the leading voice productivity vendor in the global legal community, has today announced that Top-25 commercial law firm Hammonds LLP has improved its fee earner to secretary ratios from 3:1 to 4:1, and the BigHand digital dictation workflow technology has assisted the firm in achieving this objective. BigHand voice software has replaced outdated analogue tape dictation equipment for 700 users. The Hammonds team introduced new working practices whilst rolling out the system to improve efficiencies.
Issy Freeman, HR Manager at Hammonds commented:
‘’BigHand has been rolled out as a business task management system. We replaced our analogue tapes with the BigHand system, at the same time we took the opportunity to review and improve firm wide working practices. This has enabled us to improve the service we provide to clients, it has allowed our workforce to become more flexible, and improved document turnaround times. Overall the system has been received extremely positively by fee-earners and secretaries alike.
Hammonds has taken the opportunity to ensure that the right people are doing the right work, and that the correct secretarial structure is in place to support the fee earners. Since implementing BigHand we have improved our fee earner to secretary ratio from 3:1 to 4:1. Additionally we have developed a Secretarial Career Path for our secretarial workforce. Hammonds has high expectations of its secretaries and we encourage a mentality of wanting to make a difference and go the extra mile. The feedback from secretaries since we implemented BigHand has been extremely positive and they have felt it has enabled them to add more value than they were able to previously. We encourage our secretaries to take ownership and make the system work effectively. As a result turnaround times are much faster and we also have a great teamwork ethos not only within departments, but across locations as well. BigHand has given our secretaries greater autonomy and the above demonstrates that they are now able to support each other in a way that was simply not possible using tapes.’’
BigHand is now used at all Hammonds UK offices plus the firm’s Brussels office. In addition to the desktop software fee earners are able to submit dictation or delegate tasks via their BlackBerry, and then track progress also from their smartphone. BigHand software is now set to be rolled out to Hammonds offices in Spain, France and Germany.
Issy Freeman continued:
“BigHand for BlackBerry® has increased the flexibility and responsiveness of our fee earners; the instant submission of voice files via BlackBerry has enabled partners and fee earners to use BigHand to work seamlessly even when they are not in the office. All tasks are recorded through the BigHand system rather than being left on a secretary’s voicemail or email which helps provide the seamless service.
Planning has been crucial to the success of our project and the support from BigHand has been superb. They have been flexible in their approach and imparted tremendous knowledge and experience; as a result the project has certainly achieved our objectives.’’
BigHand is based out of Chicago, London, Sydney, and Toronto. BigHand is a Microsoft Gold Partner, BlackBerry ISV Partner, and was voted as ‘Dictation System of the Year’ at the 7th Annual Law Technology News (LTN) Awards 2009. BigHand was also nominated at the British Legal Awards 2009 as ‘Technology Provider of the Year’. Additionally BigHand won 'Mobile Product of the Year' at the CNet Business Technology Awards 2008 and ‘Best of Breed System of the Year’ at the Legal Technology Awards for 2008. Further information is available at http://www.bighand.com
Jo Beckwith, UK Marketing Manager, BigHand Ltd, jo.beckwith(at)bighand(dot)com