Voxeo Forms a Strategic Partnership with ICR to Provide Automated Multi-Channel Customer Interaction

Share Article

UK customers can now easily add SMS, IM, mobile web to existing voice and IVR applications.

The combination of Voxeo and ICR gives companies with proprietary legacy systems a simple way to migrate to the very latest powerful open standards solutions.

Voxeo, the leading provider of Unlocked Communications, and ICR, a leading provider of contact centre self-service applications, have partnered to deliver comprehensive, automated multi-channel customer interaction solutions. This partnership brings together technical excellence, an industry leading development and testing environment, robust deployment and superb Instant Messaging (IM) capabilities. To ensure that applications are delivered to the highest levels of performance and customer service, ICR has successfully completed Voxeo's rigorous product and service certification process.

ICR is an expert in the provision of sophisticated Speech Recognition solutions and has delivered self-service IVR applications to many UK customers for a number of years. ICR's services range from initial business investigation, identifying where voice technologies can benefit most, through to application development and platform provision. The combination of ICR's expertise and methodologies for customised, multi-channel self-service and Voxeo's standards based next generation IVR and VoiceObjects framework will provide customers with a wide range of applications addressing voice, mobile web, two-way SMS and IM contact centre self-service.

"Voxeo gives us greater flexibility and opens up a broader range of business opportunities with their global hosting and next generation, multi-channel IVR platforms, while also being able to work with legacy systems," says Andrew Bentley, Director at ICR. "Voxeo's multi-channel support is unique and will change customer interaction in the future."

"With Voxeo's rapid growth in Europe, our partnership with ICR enables us to offer customers flexible deployment options and the most cutting-edge multi-channel solutions at an extremely competitive price, "said Jonathan Taylor, Voxeo CEO. "The combination of Voxeo and ICR gives companies with proprietary legacy systems a simple way to migrate to the very latest powerful open standards solutions."

About Voxeo
Voxeo unlocks communications. We loathe the locks that make voice, SMS, instant messaging, Twitter, web chat, and mobile web unified communication and self-service applications difficult to create, manage, analyze, optimize and afford. Every day we work to unlock the neglected value of these communications solutions with open standards, disruptive innovation and a passion for problem solving-- fuelled by a company-wide obsession with customer success. We do so for more than 100,000 developers, 45,000 companies and half of the Fortune 100 from our headquarters in Orlando, Beijing, Cologne, and London. Visit us or join our conversations on the web at http://www.voxeo.com, blogs.voxeo.com, or twitter.com/voxeo.

About ICR
ICR is a leading provider in three important business fields: IT consultancy, bespoke client -server software and Interactive Voice Response and Speech Recognition. Our team has worked together for over 10 years- that's a major reason for our continued success - the other is our firm belief in the importance of service excellence and building long-term customer relationships. We have no exclusive ties to any of our component suppliers. Our recommendations are based solely on an unbiased, professional evaluation of the issues at hand. This combination of expert knowledge and independent thinking has made us first choice with utilities, retailers, financial institutions and mobile phone companies, including Lloyds TSB, HBoS, Cable & Wireless and Vodafone. Our aim is to stay at the leading edge of technology and to continue to offer existing and new clients what we believe they all prefer- expertise that goes the extra mile. Visit us on the web at http://www.icr3s.co.uk.


Share article on social media or email:

View article via:

Pdf Print

Contact Author

Sabine Winterkamp
Visit website