Erika James Releases Series on Rebuilding Trust in the Finance Industry

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In the wake of one of the worst financial crises our country has experienced in its history, Erika James explores the construct of trust, describes why crisis events erode trust, and offers guidelines for how to rebuild trust following a crisis. Using her own principles of crisis leadership as a backdrop, the series demonstrates the significance of integrity, positive intent, capability, mutual respect, and transparency on the trust building process specific to the financial industry.

Erika Hayes James, PhD, an expert on two critical issues facing today’s corporate and political environments: crisis leadership and workplace diversity, announces a new series on Rebuilding Trust in the Financial Industry.

Erika James is an impassioned speaker, teacher, and consultant on the topic of crisis leadership, exploring the competencies necessary to lead organizations throughout the life cycle of a business crisis.  In her latest series, including a recently published article in the Journal of Financial Transformation entitled “In the wake of the financial crisis: rebuilding the image of the finance industry through trust,” James introduces the construct of trust, describes why crisis events erode trust, and offers guidelines for how to rebuild trust following a crisis. Using her principles of crisis leadership she demonstrates the significance of integrity, positive intent, capability, mutual respect, and transparency on the trust building process.

These same concepts and principles are also expressed in a four-part blog series called “Calling all (crisis) leaders to rebuild trust in the finance industry” found on her Web site, http://www.erikahayesjames.com/blog.

As an interesting interview subject along with relevant subject matter, Erika is an in-demand guest on radio news talk shows such as NPR, and the subject of business and professional publications including BusinessWeek, Fortune magazine, The Wall Street Journal, and her recently featured cover story in Women MBA magazine’s special Women of Color issue.

An engaging and provocative teaching style has earned Erika accolades from the MBA students she has impacted at two of the top-ranked business schools in the world: The Darden School of Business at the University of Virginia, and Harvard Business School at Harvard University.

On her popular Web site, http://www.erikahayesjames.com, you can link to her published case studies and simulations, view a video clip from a recent interview on Crisis Leadership, hear a Darden podcast and an NPR interview, and read an excerpt from her highly anticipated new book, "Leading Under Pressure: From Surviving to Thriving Before, During, and After a Crisis."

This series on rebuilding trust in the finance industry is particularly relevant in the wake of one of the worst financial crises our country has experienced in its history.

“It is an exciting time for businesses right now, with domestic and global challenges to confront. The rising stars in the leadership arena will be the women and men who tackle those challenges with grace and integrity, and are able to manifest opportunities from those challenges for themselves and their organizations.” Erika Hayes James, PhD

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