Pompano, FL (PRWEB) December 30, 2009
Promero, a member of the Oracle Partner Network, announced today it will offer a free 30 day pilot for Oracle Contact Center Anywhere software as a service. The On Demand pilot requires no hardware or software to purchase. Long distance fees are additional.
Contact Center Anywhere v8 features include Multi-Channel ACD Built-In Softswitch (SIP IP PBX) and TDM Switching Provides skills-based routing and a universal queue for phone calls, e-mails, faxes, voicemails, voice-over-Web calls, callbacks to route customers in virtual queue, chat and Web-collaboration sessions. Contact Center Anywhere replaces or co-exists with existing PBX Inbound/outbound cross-media blending, integrated outbound predictive/preview dialing IVR. Chat includes Web collaboration/form sharing, push technology and suggested response. E-mail Management includes automated e-mail management and e-mail routing with suggested responses. Other features include
- Multimedia ACD - Skills Based Routing
- Interactive Voice Recognition - IVR
- Blended Inbound/Outbound - Predictive Dialing
- 100% Call Recording - Remote Call Monitoring
- Computer Telephone Integration CTI Screen Pops
- VOIP [H323 and SIP] or PSTN enabled
- Flexible Deployment Options - Cloud (Saas) or On-Premise
- Easy Integration - Workforce Management - CRM -Call Scripting
"Oracle is a leader in on demand call center software. Contact Center Anywhere On Demand Call Center Software offering provides the professional call center operator with the enhanced features to remain competitive and highly efficient," stated Gregg Troyanowski, president of Promero.
Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit website at http://www.oracle.com. Oracle Partner Network is a global business network of 16000 companies who deliver innovative software solutions based on Oracle software. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle's position as the world's largest enterprise software company. Visit http://www.oraclepartnernetwork.oracle.com
About Promero, Inc
Founded in 2001, Promero is a leading provider contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Certified Partner for Siebel CRM and Contact Center Anywhere, Monet Software Partner and Authorized Reseller of Monet WFM, Informavores Software Partner and Authorized Reseller of Informavores FireFly Call Script Builder, IEX Channel Partner and Authorized Reseller for TotalView Work Force Management, Verint Channel Partner and Authorizes Reseller for Impact 360 Work Force Optimization, Cognos Channel Partner for Business Intelligence, Voxeo Channel Partner for Voice Recognition and 1Vault Reseller for data center services. Visit Promero's website at http://www.promero.com. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.
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