Buying support is similar to buying insurance. You want to protect yourself in case something goes wrong. It's smart to buy from a financially healthy provider like PSS who will be around when you need them and have the resources available to take care of you properly
Dublin, Calif. (PRWEB) January 16, 2009
Rising above gloomy headlines laden with news of layoffs, cutbacks, and bankruptcy filings, PSS (http://www.psshelp.com) remains a bright spot in the call center industry. PSS today announced record financial results for 2008, assuring enterprises of a safe and healthy alternative source of maintenance and support services for IVR, CTI, and PBX systems from Nortel and other major infrastructure vendors.
"Buying support is similar to buying insurance. You want to protect yourself in case something goes wrong. It's smart to buy from a financially healthy provider like PSS who will be around when you need them and have the resources available to take care of you properly," said Todd Funk, PSS Chief Executive Officer. PSS has a large inventory of spares and is well positioned to support both new and older PBX, CTI, and IVR systems- including legacy Nortel/Periphonics VPS and MPS systems that still rely on proprietary hardware.
During 2008 PSS revenue increased to nearly $10 million, up 40% from the prior year. Net income was the highest in company history, and the company was able to self-fund key acquisitions, significantly expand its staff, and establish new operations in Australia. PSS experienced strong growth in both its maintenance and support operations as well as its professional services group that provides IVR solutions, CTI solutions, and user interface design services. Based on the company's current sales opportunity pipeline, PSS expects growth to continue to accelerate throughout 2009.
New customers in 2008 for PSS support and professional services included:
-One of the five largest global cellular service providers
-Two of the largest utilities in North America
-Two of the top five U.S. airlines
-A major international telco
-A government agency for a large western state
-One of the largest managed healthcare providers in America
-Nortel IVR systems: VPS, VPS/is, MPS
-Nortel CTI systems: Symposium, CCT
-Nortel PBX systems: Meridian, BCM
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PSS helps enterprises transition gracefully from legacy to next generation contact center infrastructure. Through a unique combination of products, services, and 24x7x365 Extended Life support, PSS customers can transition to VoiceXML, VoIP, CTI, SOA, and Web Services as rapidly or gradually as business priorities demand. Recognized as one of the fastest growing private companies in America, PSS customers include American Express, AT&T, US Airways, and Wells Fargo. PSS partners include Genesys, Holly Connects, Nortel, Verizon, and Voxeo. For more information, visit http://www.psshelp.com/.