BatchBlue Software Launches Experts Program

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Services Provide BatchBook Social CRM Users Ultimate Support of Software

BatchBlue Software (http://www.batchblue.com), provider of the BatchBook social CRM (customer relationship manager) for small businesses and entrepreneurs, today announced the launch of its new BatchBook Experts Program. The program provides users with a directory of BatchBook Experts, each highly-skilled in a specialty service area, to contact directly when needing help with their own BatchBook accounts.

BatchBlue modeled its BatchBook Experts Program after their Small Business Web partner MailChimp's success with a similar program. Founding Experts include BatchBlue vetted small business and industry professionals such as Lead Expert Scott Blitstein, Owner, eSeMBe.com; Susana Fonticoba, Business Technology Coach, Home & Office Computer Training; Rob Riggen, Owner, Big Yellow Technologies; Gene Rosen, Creative Director, Photogenec Design LLC; and Michelle Wolverton, Founder, Pixieology. BatchBlue is currently accepting BatchBook Experts applications on their website. To apply, please visit the BatchBook Experts page (http://www.batchblue.com/experts).

"To get even more out of your technology investment you might have to pay an expert to help you learn how to use a product better or integrate it into your business operations, beyond how it comes out of the box," said Ramon Ray, technology evangelist, contributor to smallbiztechnology.com and author of Technology Solutions for Growing Businesses. "This is why certified experts will be the rock stars of 2010!"

"As our product has grown, so has our relationships with the people who are using it, and we have enjoyed learning the ingenious ways these individuals use BatchBook for their various needs," said BatchBlue President Pamela O'Hara. "BatchBook is a powerful tool for a growing business. We are excited to see so many people taking it in creative directions, and want to share their expertise with the entire community."

BatchBook Experts are now available to help users with some of the more advanced functions in BatchBook including:

  •     Prepping database and spreadsheet files and importing them into BatchBook
  •     Setting up custom fields using SuperTags and importing customer data from other systems
  •     Developing custom reports and lists
  •     Writing scripts to connect the BatchBook API to other products such as e-commerce forms, blog sites, and more
  •     Using the BatchBook API to migrate data from other CRM systems

"BatchBlue prides itself on its superior customer service and the BatchBook Experts program only further strengthens this core mission and commitment to providing the ultimate in support to their customers," said Susana Fonticoba.

"Being a small business owner myself, I am proud to serve in the Program in an effort to help other small businesses enhance their BatchBook user experience and best manage their people network," said Rob Riggen.

About BatchBlue Software
BatchBlue Software's flagship product, BatchBook, solves a crucial need by providing small businesses and entrepreneurs with web-based CRM software to manage and track the contact information, communications and tasks for their greatest asset--their people network. The company was established in 2006 with the goal of creating useful, user-friendly software for small businesses. BatchBlue co-founded The Small Business Web (http://www.thesmallbusinessweb.com) in March of 2009 with other customer-obsessed software companies to integrate their respective products and make life easier for growing businesses. Since early 2009, BatchBlue has also hosted the SBBuzz (http://sbbuzz.biz) Twitter chats, which invite small businesses to share their tech know-how and best practices. Based in Providence, R.I., BatchBlue Software is a privately held company. More information is available at http://www.batchblue.com.

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Michelle Riggen-Ransom

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