Santa Rosa, CA (PRWEB) January 12, 2010
Contact Center Compliance (http://www.DNC.com), an industry leading provider of "Do Not Call" compliance solutions, announced today the availability of SmartBlock (TM), a new "Do Not Call" compliance solution created for teleservices companies to improve sales agent productivity while eliminating the risk of sales agents contacting a consumer who has been listed on a Federal, State or Internal Do Not Call list.
Under the current “Do Not Call” laws, consumers who have listed themselves on the Federal or State Do Not Call lists can no longer receive unsolicited telemarketing phone calls from for-profit businesses except where a pre established relationship has been established. If a registered consumer is called, the guilty telemarketer can be subject to penalties of up to $16,000 for each number that is called in violation.
“SmartBlock™, maximizes agent productivity, improves sales management, provides real-time performance monitoring and detailed reporting while eliminating 100% of the compliance risk associated with managing sales agents who are performing both, in house and/or remote telemarketing campaigns,” said Mike Kovatch, CEO of Contact Center Compliance. “In addition, the advanced dashboard and drill down reporting capabilities enable managers to quickly determine the sales productivity of multiple departments all the way down to individual agents in mere seconds," added Kovatch
SmartBlock™, works in two ways, through a calling card solution or through a new, first of its kind browser based interface using quick connect. The system blocks calls to consumers on State, Federal, Wireless, Canadian and/or Corporate Do Not Call lists. It helps manage opt in data associated with the complex Existing Business Relationship (EBR) rules. Plus any telemarketing agent can instantly block a newly requested Do Not Call number with the requesting party while still on the phone or web --simply by pressing a preconfigured button on the telephone or through the click of a mouse. In addition, the SmartBlock™, solution can easily be integrated into an existing PBX for flexible and failsafe automated protection. System prompts have been developed in both English and Spanish.
SmartBlock™, automatically applies State calling restrictions for telemarketing holidays and adheres to all other Federal and State calling time restrictions. SmartBlock™, is available in the US, Canada, Puerto Rico or virtually anywhere compliance protection is required within in North America to manage the complex set of rules that govern outbound sales and/or follow up calls to consumers to eliminate compliance risk and to avoid the potential for millions of dollars in fines.
As the leader, for over 7 years, in providing online “Do Not Call” compliance solutions, Contact Center Compliance (DNC.com) offers software as a service (SAAS) solutions that seamlessly manage the entire “Do Not Call” compliance process for a call center or teleservices entity. Award winning products include: DNCSCrub™, DNC Training Master™, Compliance Guide, Data Enhancement and SmartBlock™, .
For more information regarding SmartBlock™, visit http://www.DNC.com/solutions/smartblock, send email inquiries to info(at)dnc(dot)com or call 866-362-5478.