Irving, TX (PRWEB) February 1, 2010
Resolvity, Inc. (http://www.resolvity.com) announced today that its On-Demand Speech Application Platform received the Speech Technology Excellence Award for 2009 presented by TMC’s Customer Interaction Solutions magazine, a leading publication covering CRM and call centers for over 27 years. The award is in recognition of the Platform’s ability to deliver a wide range of advanced speech recognition based IVR applications.
“Resolvity’s On-Demand Speech Application Platform has proven its superior capabilities and has ultimately improved the bottom line for its customers,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “Resolvity has demonstrated to the editors of Customer Interaction Solutions that its product is innovative and a leader in the speech technology industry.”
“We are excited to have won this award for the second year in a row. Resolvity’s Speech Application Platform provides contact center managers an automation solution that is feature rich, personalized and scalable.” said Srinivas Pratapa, Director of Solution Delivery at Resolvity. “We are convinced that deploying advanced speech IVR applications in the cloud is the way of the future.”
“Along with the platform technology, our team’s focus on the continuous improvement delivers increased automation and customer satisfaction, directly impacting the bottom line”, he added.
Resolvity’s On Demand Speech Application Platform is a comprehensive software suite that helps enterprises drive enhanced automation of inbound and outbound telephone-based customer contact. Enterprises can deploy a wide range of intelligent speech recognition IVR applications on Resolvity’s cloud-based platform and benefit from flexibility, scalability, telco-grade SLAs and a significantly lower cost of ownership associated with a fully managed services solution. Today several Fortune 1000 companies automate millions of customer support phone calls every month with Resolvity’s on-demand IVR applications.
“Our platform incorporates many advanced features like intelligent dialog management, semantic understanding, knowledge modeling, and problem solving”, said Dr. Jacek Jarmulak, Resolvity’s Senior Scientist. “These features, supporting tools and an efficient, scalable architecture, allow us to quickly deploy on-demand speech applications with varying levels of complexity”
Resolvity's on-demand speech recognition applications help companies automate a wide variety of inbound and outbound customer support calls. Resolvity solutions range from natural language call-routing to sophisticated customer care, billing, and technical support calls. The company has deep domain expertise in cable & telecommunications, financial services, healthcare, high-tech, insurance and utilities market place. For more information please visit http://www.resolvity.com.
About Customer Interaction Solutions
Since 1982, TMC’s Customer Interaction Solutions magazine has been the voice of the call/contact center, CRM and teleservices industries. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of innovative leaders in management and technology, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high. Please visit http://www.cismag.com.
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