Our customers are now faced with the question of how to efficiently and immediately ramp operations to meet demand while not imprudently rebuilding a cost structure that is inflexible during slower times. While this issue is a difficult one, it is much preferred to that with which our industry has had to cope over the past six quarters
Atlanta, GA (PRWEB) February 2, 2010
Endeavor, The Telecom Truck Roll Company, highlights refinements to its suite of ancillary support programs geared to customers who are anticipating a resurgence of volume. As businesses struggled through the harshest economy in recent memory last year, the industry buckled down and shed fixed costs associated with unutilized capacity. Now that pipelines are filling and order backlogs are building, Endeavor customers face the dilemma of gearing up to meet the anticipated demand of 2010.
This is where leveraging Endeavor's suite of on-demand outsourced services helps fill the gap, by offering a variety of white label support programs that assist customer operations by eliminating the lag time and expense associated with rebuilding operational cost centers as install volume increases. These support programs also reduce the risks associated with hiring and training new staff that may later be underutilized or underemployed during troughs of order flow. This is particularly crucial now, as Endeavor's customer base is reporting the largest pipeline of future projects in history that are expected to hit in 2010 and 2011. Customers who take advantage of Endeavor's refined support services - which include end-user site readiness confirmation, enhanced acceptance testing, and 3rd party logistics - benefit instantly from Endeavor's variable cost model and wholesale pricing.
"Our customers are now faced with the question of how to efficiently and immediately ramp operations to meet demand while not imprudently rebuilding a cost structure that is inflexible during slower times. While this issue is a difficult one, it is much preferred to that with which our industry has had to cope over the past six quarters," says Justin McLain, Endeavor's Chief Executive Officer. "For the past eight years, Endeavor has existed solely to provide the on-demand field service and operations support which allows our customers to provide service to their end-users. We've recently taken a heavy hand in revising our ancillary support services to enable customers to tap into Endeavor's vast capacity for volume overflow and process outsourcing which would traditionally be an internal customer limitation on through-put. Not only is this process outsource immediately available as needed on a strict variable cost basis, it is performed more affordably than customers can do themselves."
While many customers maintain teams dedicated to interfacing with their end-users to verify elements such as circuit confirmation, CPE delivery, and site availability for scheduled installation dispatches, Endeavor's online dispatch system ESP (Endeavor Service Portal) includes an enhanced interface through which Endeavor's Service Provisioning team performs these calls on the customer's behalf. The ESP interface drives Service Provisioning to perform scheduled site readiness calls based upon the site-specific script and requirements, capturing the results of each call in real-time and enabling customers to track Endeavor's progress 24 hours a day. All readiness calls are white label and private branded to ensure a seamless experience for end-users.
Enhanced acceptance testing is another add-on service designed to help alleviate customer operational capacity concerns as Endeavor's Service Delivery performs the turn-up and circuit testing to close out each order. ESP captures the results of various testing methods performed by Field Engineers onsite which are available to customers in real-time. To further enhance ESP's extensive testing and reporting functions, this service also includes the option to establish API integration, through which ESP seamlessly disseminates closure results to customers' service portals. Or, in lieu of API, Endeavor TAC maintains the ability to perform manual data entry in customers' systems should this be a requirement, further reducing much, if not all, of the administrative legwork required on the customers' side for each order.
As volume trends upward, lower staffing levels may present customers with difficult bottlenecks in the preparation and deployment of CPE into the field. Endeavor's suite of logistics offerings includes the storage, configuration, staging, and shipment of CPE directly to the end customer's premise. Each white label, custom-branded shipment can be ordered, monitored, and modified through ESP, which is accessible 24x7 for real-time status updates. Qualified customers are billed on a transactional basis so that they only see charges for actual orders requested. This eliminates the risks associated with fixed costs for potentially underutilized resources and assures customers pay only for the services needed.
About Endeavor Telecom
Headquartered in Atlanta, GA, Endeavor is The Telecom Truck Roll Company for carriers, service providers, systems integrators, VARs, and equipment manufacturers. Endeavor's private label wholesale professional services include: Field Services, such as inside wiring & equipment installation; Order Fulfillment Logistics - equipment configuration, staging, testing, and shipping; and Tier I & II operations and technical support. Endeavor's field organization consists of more than 9,000 highly trained and certified technicians throughout North America, including all of the U.S., Canada, Mexico, and Caribbean. For additional information, please visit Endeavor Telecom on the web at: http://www.endeavortelecom.com.
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