We’ve seen increasing demand from contact centers for a feedback solution that incorporates both Web and IVR channels to gather feedback quickly and effectively, in the way that suits the customer.
New York, NY and Oslo, Norway (PRWEB) February 4, 2010
Confirmit, the leading global vendor of software for Customer Feedback, Employee Feedback and Market Research today announced that the Confirmit Contact Center Solution has received a 2009 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.
“I’m delighted that Customer Interaction Solutions has recognized the Confirmit Contact Center Solution.” comments Pat Molloy, Chief Strategy Officer, Confirmit. “We’ve seen increasing demand from contact centers for a feedback solution that incorporates both Web and IVR channels to gather feedback quickly and effectively, in the way that suits the customer. By understanding the Voice of the Customer, contact centers can improve agent engagement, boost customer retention and reduce costs.”
The Confirmit Contact Center Solution enables contact centers to systematically gather feedback through any channel and deliver that feedback in real time. The solution combines live exception handling with customized reports to allow immediate resolution of outstanding issues, as well as dashboards that provide a strategic view of customer satisfaction.
“I am pleased to honor Confirmit for its hard work and success. The Confirmit Contact Center Solution has demonstrated excellence in contact center technologies as well as providing ROI for the companies that use them,” said Rich Tehrani, CEO, TMC. “For 12 years, Customer Interaction Solutions magazine has been honoring innovative companies for their contributions in advancing technologies and application refinements,” he added.
The 12th Annual Product of the Year Award winners will be featured in the January 2010 issue of Customer Interaction Solutions magazine, http://www.cismag.com.
For more information about the Customer Interaction Solutions’ 2009 Product of the Year Awards or any of the TMC media properties, please visit http://www.tmcnet.com.
Confirmit is the world’s leading SaaS vendor for Customer Feedback, Employee Feedback, and Market Research applications. The company has more than 200 employees and offices in Oslo (headquarters), Guildford, London, Moscow, New York, San Francisco, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Barcelona, Kuwait City, Madrid, Milan, Pattaya, Sydney, and Tokyo.
Confirmit targets Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include British Airways, Dow Chemical, Farmers Insurance, GlaxoSmithKline, Halifax Bank of Scotland, HSBC, Intrawest, Ipsos, Nielsen, The NPD Group, Safeco Insurance, Statoil, Symantec, Virgin Media, and Wells Fargo. Visit http://www.confirmit.com for more information.
Confirmit: Gary Schwartz, SVP Marketing: +1 908 208 2136
Confirmit: Pat Molloy, Chief Strategy Officer: +44 (0)1483 300 100
EMEA PR Contacts, Indigo River: Andrea Burton +44 (0)1985 850320 / Melanie Oxford +44 (0)7515 632065
US PR Contacts, Hart Boillot: Perrin McCormick / Andrea Doeringer +1 781 893 0053
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