Swisscom Exceeds Customer Expectations with Netformx DesignXpert®

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Swisscom, Switzerland’s leading telecom provider, has made the strategic decision to improve and accelerate their pre-sales process for network designs from the assessment to implement phase by choosing to rely on the Netformx DesignXpert platform. DesignXpert will enable Swisscom to transform their ordering process business by streamlining labor-intensive network design processes and delivering accurate high quality network design diagrams that will motivate their clients to buy, and in a shorter amount of time.

Swisscom, Switzerland’s leading telecom provider, has made the strategic decision to improve and accelerate their pre-sales process for network designs from the assessment to implement phase by choosing to rely on the Netformx DesignXpert platform. DesignXpert will enable Swisscom to transform their ordering process business by streamlining labor-intensive network design processes and delivering accurate high quality network design diagrams that will motivate their clients to buy, and in a shorter amount of time.

Using DesignXpert, will also enable the back-end systems to be directly tied into the ordering process. This tie-in will result in generating complete and precise bills of material (BOMs) that feed directly into Swisscom’s SAP CRM system, as well as generating detailed, high quality proposals that make it easy for the customer to make their purchasing decision quickly.

“DesignXpert is not only fast, but complete,” stated Marzio Medaglia, Swisscom Solutions Designer and Architect. “The customer can easily see that I can quickly deliver beyond their expectations, and then they know we’re the right partner to meet their needs.”

Swisscom offers a full range of products and services for mobile, landline and IP-based voice and data communications worldwide. But especially with operations based in Europe, the coverage presents the added challenge of creating network solutions that use the same product from a single manufacturer which may have different specifications and functionality for each country.

“This is a strategic win for both Swisscom and for Netformx”, stated Ittai Bareket, Netformx CEO. “We are pleased that Swisscom is excited about having the ability to streamline their business processes, and better satisfy their customers, and we are excited to gain even further ground in the European market which will be an important focus for Netformx in 2010.”

The power of the DesignXpert platform makes it possible for Swisscom to rapidly address these diverse equipment requirements thanks to the comprehensive, up-to-date Netformx KnowledgeBase™ which provides centralized access to more than 200,000 networking components. The strength of the KnowledgeBase is compounded by a decision support software engine with over 2 million rules that automate the process of analyzing and designing solutions quickly and accurately.

For the complete story about how Swisscom is improving productivity and increasing customer satisfaction visit the case study link provided below.

About Netformx
Imagine Your Network …
Netformx automates the end-to-end process of designing networks and enables collaborative workflows within and across organizations. Service providers, systems integrators and manufacturers use the award winning Netformx Solutions worldwide to transform enterprise customer requirements into deployable network solutions. Today, at least 25,000 networking design and sales professionals around the globe use Netformx products. Our users are part of high-performance teams at systems integrators and service providers that include AT&T, Bell Canada, Sprint, Verizon, Mountain West Telecom, CenturyLink, HP Network Solution Group, Orange Business, Dimension Data, Belgacom and many others, both large and small. In addition, Netformx equipment vendor partners include Cisco, Nortel, Juniper, Avaya, TrippLite, Adtran, APC, Belden, and TerraWave Solutions among others.

Founded in 1994, Netformx is a privately held company headquartered in California’s Silicon Valley and maintains an R&D facility in Tel Aviv, Israel. More information can be found at http://www.netformx.com.

Media Contact:
Tina Morarity-Breunig
Netformx, Inc
marketing (at) netformx (dot) com
(408) 423-6619 / (916) 660-9671

Hyperlinks:
Netformx DesignXpert:
http://www.netformx.com/netformx/index.php?option=com_content&task=view&id=16&Itemid=15

DesignXpert KnowledgeBase:
http://www.netformx.com/netformx/index.php?option=com_content&task=view&id=16&Itemid=15

Swisscom Case Study:
http://www.netformx.com/netformx/images/stories/Case_Studies/swisscomcase_web.pdf

Award Winning:
http://www.netformx.com/netformx/index.php?option=com_content&task=view&id=233&Itemid=224

Netformx® and Netformx DesignXpert® are registered trademarks of Netformx, Inc. in the United States and in other countries.

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Tina Morarity-Breunig
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