Microtech-Tel Comes to the Aid of Real Estate Companies

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The firm’s engineers quickly diagnosed and enhanced the speed of critical document transfers, saving the Realtor client time and money and delivering a competitive edge in 2010

Real estate companies, Realtors and agents have enough hurdles in this market and don’t need their phone and data communications systems to cause problems with deals that are thisclose to closing. That was the case when one Colorado Real Estate firm contacted Microtech-Tel to fix tortoise-paced document delivery that was stalling the final stage in critical transactions: closing a home sale.

Microtech-Tel, a voice and data managed services provider, quickly recognized the problem and offered solutions that not only vastly accelerated document delivery, but did so at a lower cost to the client.

Sam Kumar, President of Microtech-Tel, serving the entire Front Range and Western Slope of Colorado, sent in his diagnostic engineers to test the firm’s system end-to-end versus simply adding a second T1 to the existing service, as one of the real estate agents had suggested.

“The customer thought by adding an additional T-1 at each location we could allow a faster process of the files across the internet,” says Kumar. Microtech-Tel’s experts found instead that the firewalls set up years earlier by the firm were equipped with site-to-site Virtual Private Network (VPN), but that their firmware and software were out of service and hadn’t been updated to current best practices. Microtech-Tel worked directly with the software vendor of the malfunctioning program to confirm their findings.

Microtech-Tel’s engineers determined that a single T-1 was quite capable of handling the document transfer once a new firewall with management features was installed along with a Level 3 Switch. The solution cut 18 minutes from the time it takes to access the essential software—down to just 2 minutes instead of the 20 minutes the Realtors had been experiencing. With buyers, sellers, respective real estate representatives and closing agents all waiting on documents to finish the transaction, time is indeed money.    

Moreover, Microtech-Tel removed the on-net VPN that was causing congestion issues, discarded the out-of-support hardware and delivered improved service at a lower cost to the client than they’d had previously.

Since 1988, Microtech-Tel has earned its well-deserved reputation for delivering next-generation products and services using best practices at every level of the client experience. Network services, Telecom services and IT managed services, plus phone systems, Internet, T1s and T3s to make your business, no matter how small, run smoothly. Microtech-Tel is located at 5600 Greenwood Village Blvd., Suite 300, Greenwood Village, CO 80111, 303-373-4444, or email sales(at)microtech-tel(dot)com.


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