Kazaa Consumer Alert - Symantec Gets It Wrong Again

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Kazaa, one of the world's fastest growing digital music services, forced to issue consumer alert and special notice to customers after Symantec mistakenly flags the service as high risk

We are deeply sorry that Symantec has done this to some of our customers and have worked hard with them to resolve the issue as quickly as possible

Kazaa, http://www.kazaa.com, one of the world’s fastest growing digital music services, has been compelled to issue a Global Consumer Alert and special notice to its own customers after Symantec for the second time in recent weeks incorrectly identified a digital music service as being high risk. As a result some Kazaa users with Symantec software installed were unable to use their music service because Symantec’s security software flagged the Kazaa software as adware. While users of the service had never seen advertising on Kazaa, some of those who contacted us with their concerns were sufficiently spooked by Symantec’s unilateral action that they followed Symantec’s advice to remove the software.

Kazaa is a licensed music download and streaming service with over one million tracks licensed from the major record companies available to customers.

Symantec had justified turning off the music for some of Kazaa customers by flagging files in the Kazaa music plug in application as high risk due to the files being used for serving advertisements. As a result Kazaa customers or subscribers running Norton AV are having these files stripped from the application which prevents them from using the service.

Emanuel Krassenstein, Kazaa Chief Technical Officer said, "A cursory glance at the Kazaa website or a simple test of the service would be enough to prove that Symantec’s claim was just plain wrong. There is no basis on which the claim that Kazaa serves advertisements can be made, it is demonstrably false."

The Kazaa service continues to develop a groundswell of support amongst consumers by offering innovative service, value and variety in its catalogues. Whilst this has allowed the Kazaa service to continue growing despite a crowded market and difficult economic times it will be difficult to quantify the harm done to our brand by Symantec’s mistake.

"We are deeply sorry that Symantec has done this to some of our customers and have worked hard with them to resolve the issue as quickly as possible," said Emanuel Krassenstein.

Symantec’s error, hot on the heels of a similar mistake against Spotify, highlights the potential for anti-virus companies to do more harm than good in the effort to displace pirate operations from the on-line marketplace. "As self appointed sheriffs of the internet anti-virus companies have considerable market power and need to renew their efforts to ensure that they don’t harm legitimate businesses," said Emanuel Krassenstein.

Kazaa offers its customers access to over one million songs for less than the price of one compact disc and even thought that is as good as free music.

Michael Speck
+61 437437194

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Emanuel Krassenstein
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