At Voxeo, one platform for self-service across all channels is no longer just a vision, it's a reality
Orlando, FL, and Princeton, NJ (PRWEB) February 11, 2010
Voxeo Corporation, the leading provider of Unlocked Communications, and Servion Global Solutions Inc., a leading global specialist in the Customer Interaction Management (CIM) domain, today announced that the companies signed a Value Added Reseller (VAR) agreement and Teaming Agreement to resell Voxeo communication platforms. Servion has also been certified as a Premier Partner for providing professional services using Voxeo's VoiceObjects development platform.
Companies deploying CIM solutions today want multi-channel solutions that enable interaction through text, web, and voice. However, these solutions are typically built on separate platforms with different teams. Voxeo's software enables a single application to control the dialog regardless of the channel, eliminating the need for different platform development, management, and reporting, simplifying the overall effort and reducing the cost of the ongoing operational maintenance. Servion, with vast global expertise in designing, implementing, and managing customer interaction solutions, will leverage Voxeo software to deliver open standard solutions that lower the cost of bridging the gap between customer experience and customer expectation across SMS, IM, video, and Mobile Web.
"Voxeo is a pioneer in understanding the need of multi-channel delivery using a standard based platform which can enable enterprises of varied sizes and industries to design and deploy cost-effective solutions on a flexible platform. This helps companies in aligning their service strategy with the brand promise," says G. Shankaran Nair, President - Corporate Strategy at Servion. "With Voxeo's multi channel capabilities, we will now be able to provide the benefit of Unified Communications in self-service."
"At Voxeo, one platform for self-service across all channels is no longer just a vision, it's a reality," says John Amein, Senior VP - Strategic Partnerships at Voxeo. "As contact centers and organizations look to find ways to optimize the blend of assisted service and self-service across multiple channels with multiple resources, they will need trusted partners and advanced software to achieve the best result. We're excited about partnering with Servion, a proven services company, to help these organizations deploy solutions that improve their customer experience at lower cost points."
Servion specializes in Customer Interaction Management (CIM) solutions that help organizations design and deliver superior experience for their customers. With its expertise spread across consulting, implementing and managing CIM solutions and technologies, Servion enhances the effectiveness and efficiency of customer interactions for over 400 enterprises across 41 countries. On an average, Servion's solutions handle over 7 billion interactions every year across multiple channels and industry verticals, positively impacting customer satisfaction and contact profitability. For more information, log on to http://www.servion.com.
Voxeo unlocks communications. We loathe the locks that make voice, SMS, instant messaging, Twitter, web chat, and mobile web unified communication and self-service applications difficult to create, manage, analyze, optimize and afford. Every day we work to unlock the neglected value of these communications solutions with open standards, disruptive innovation and a passion for problem solving--fueled by a company-wide obsession with customer success. We do so for more than 100,000 developers, 45,000 companies and half of the Fortune 100 from our headquarters in Orlando, Beijing, Cologne, and London. Visit us or join our conversations on the web at http://www.voxeo.com, blogs.voxeo.com, or twitter.com/voxeo.
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