New EMA Research Provides Roadmap to Optimize Service-Centric Asset Management

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In-depth guide provides IT professionals an effective approach for vendor selection, as well as guidance on how and why to integrate asset and service management

IT is now approaching a level of maturity that makes this vision possible.

Enterprise Management Associates (EMA), a leading IT management research and consulting firm, today released its latest research report entitled, “Next-Generation Asset Management: a Service-centric Model for IT Financial Optimization” ( This extensive guide is designed to help IT organizations realize greater synergies across asset and service management. Over the last five years, EMA research and consulting has demonstrated that once IT assets (both cap-ex and operational) are aligned to the services they support, IT is in a better position to make more effective investment decisions. Additionally, IT executives will be better informed about costs and value when new services are planned and old services are retired.

“Next-Generation Asset Management is a unifying concept bringing service, asset and financial management together. It represents many domains working toward the goal of managing the business of IT and responds to the contemporary pressures on IT to demonstrate cost transparency, while at the same time focusing on service quality” said Lisa Erickson-Harris, research director at EMA. “IT is now approaching a level of maturity that makes this vision possible.”

Some of the key questions this report will help answer are:

  • How can bringing asset management and service management together in a unified strategy improve both op-ex and cap-ex efficiencies, while strengthening business alignment?
  • How do asset management and service management actually come together? What are their natural points of intersection?
  • What are the key technologies that can help you bring service management and asset management together within your own organization?
  • What vendors specifically supply those technologies?
  • What are the most cost-effective synergies across different types of technology investments, and how can you best plan to capitalize on them?
  • Where should you begin in sorting through the many technologies within this Next –Generation Asset Management mosaic?
  • What are the process and planning requirements to make an integrated asset and service management strategy work?

This comprehensive guide has evolved in part from other EMA research assessing service-centric asset management adoption requirements, as well as evaluations of real-world adoption scenarios. Ultimately, this research enables the IT professional to better understand what combination of process and technology planning succeeds most and what lapses in planning are most likely to lead to failure. This guide is also complemented by EMA consulting with IT organizations seeking to invest in process and technology improvements to unify their service and asset management strategies.

Dennis Drogseth and Lisa Erickson-Harris will share additional highlights from the study during a free 30-minute Webinar on March 2.

The complete research report is available for purchase online at:

About Enterprise Management Associates
Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst and consulting firm dedicated to the IT management market. The firm provides IT vendors and enterprise IT professionals with objective insight into the real-world business value of long-established and emerging technologies, ranging from security, storage and IT Service Management (ITSM) to the Configuration Management Database (CMDB), virtualization and service-oriented architecture (SOA). Even with its rapid growth, EMA has never lost sight of the client, and continues to offer personalized support and convenient access to its analysts. For more information on the firm’s IT Management Research Library, free online IT Management Solutions Center and IT consulting offerings, visit or follow EMA on Twitter at

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