Handling new calls shouldn't be left to employees who are not trained to do so or are perhaps under immense pressure to manage their own daily responsibilities. It's impeccable for a business - whatever it offers - to convey a professional manner at all times, but especially at the first point of contact.
London, UK (PRWEB) February 17, 2010
voxclever, which is revolutionising workplace solutions, IT and telecoms systems for SMEs to enhance working patterns and facilitate growth, has warned that businesses need to retain a professional welcoming presence if faced with reception staff cutbacks.
It is said time and again that people never get a second chance to make a good first impression and, for SMEs that rely on phone calls as a main point of contact, it is vital for business.
When companies are faced with the proposition of staff cutbacks, it is often receptionist, secretarial and PA staff that are the first to go. Used to handling people on the phone, these roles are usually the first point of contact in a new line of enquiry.
Scott Goodwin, CEO for voxclever, commented: "Handling new calls shouldn't be left to employees who are not trained to do so or are perhaps under immense pressure to manage their own daily responsibilities. It's impeccable for a business - whatever it offers - to convey a professional manner at all times, but especially at the first point of contact."
Along with a host of VoIP for business services, voxclever's outsourced call handling through its real estate partners offers professionally-trained receptionists answering in their company name to convey that essential first impression.
This allows an extra level of professionalism and , by screening calls so that important ones always get through, avoids employees being tied to the phone when they shouldn't have to be.
voxclever facilitates the growth of small businesses, with IT, telecoms and mobile working services that are designed to be transportable and simple to roll out on a user-by-user basis across single or multiple physical locations.
For more information regarding voxclever and its outsourced IT and telephony solutions, please visit bevoxclever.com, or call 0118 990 0850.