Dibon Acquires ARO Inc a BPO Company with Expertise in Insurance Healthcare and Financial Outsourcing Services

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Dibon Group grows globaly with acquisitions in IT and BPO space providing services to Insurance , Healthcare , Financial , Transportation and Logistics Industries.

ARO : Distributed Workforce Pioneers

We are pleased to announce this acquisition as the logical next step in building our global BPO business

Dibon BPO Inc the business process outsourcing subsidiary of Dibon Holdings today announced the acquisition of ARO Inc a Kansas City based BPO Company

Founded in 1986, ARO provides innovative solutions to the Insurance, Healthcare and Financial services industries, leveraging their proprietary top rated industry platforms X-Dox, VT Audit & VT health tools, supporting both traditional and non-traditional life insurance and annuities. ARO's services include sophisticated, higher end knowledge based outsourcing solutions and integrated sales, administration support through its licensed agents in life, property casualty insurance and healthcare sector.

The acquisition will enhance Dibon’s capability to deliver end-to-end IT & business solutions for the Insurance, Healthcare and Financial services industries.

"We are pleased to announce this acquisition as the logical next step in building our global BPO business. This deal will enable us to bring together a convergence of domain expertise, operations and technology. ARO broadens our diverse BPO service capabilities in Insurance and Healthcare verticals and nearly doubles our size in this fast growing segment and creates an expanded opportunity to sell to existing and new clients” said Jay Nanda, Dibon’s Co-Founder. This transaction represents an excellent strategic fit. He further added that “Our team has made great progress in integrating previous acquisitions and new product development at RTS Corporation and has delivered strong revenue and earnings performance. This acquisition represents another important step ,as we continue to expand both organically and inorganically. This will also contribute positively to our strategy of growing non-linear revenue."

"Combining Dibon’s global footprint and IT services portfolio with ARO’s Insurance, Healthcare BPO domain expertise provides our customers with an unparalleled offering. Our employees will also benefit from increased opportunities as part of Dibon group" said Lester Ham, CEO of ARO Inc who founded the company in 1986 and will remain as President of ARO, assuming additional responsibilities within Dibon .

About Dibon BPO Inc
Dibon BPO Inc, headquartered in Dallas TX, provides integrated onsite, offshore BPO services to Global customers through its operations in North America, Europe and India. It focuses on integrated end-to-end outsourcing and delivering transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process reengineering. For more information visit http://www.dibonbpo.com and http://www.dibon.com.

About ARO
ARO BPO is pioneer in distributed workforce model with expertise in Insurance , Healthcare and Financial industry. Its business model is based on a unique framework of a virtual workforce. Some call it virtual, others may call it remote. ARO keeps it simple by calling it a work-at-home model ,which goes beyond just being a virtual contact center. Instead, the virtual business model is a whole new way of thinking about process flows within an organization. This allows the implementation of new workflow solutions, cutting the fat, and delivering great customer experiences. For more information, visit the company's web site at

Snapshot of the Combined Company
By combining ARO and Dibon BPO, the resulting company will have significantly improved operating leverage and global footprint. The combined companies will offer the advantages of on site, near shore, and offshore resources to customers for all BPO services including Contact center support. The combination will enable ARO to service larger portfolios of transactions for clients and expand into global markets. This will also establish Dibon as a key player in providing BPO services to Insurance and Healthcare sector.

"We look forward to this combination with ARO, and welcome an exceptional group of professionals with strong skill sets to the Dibon family who will enrich our service capabilities in the Insurance & Healthcare domain” said Vivek Sharma Dibon’s Head of Operations, who was instrumental in this deal. Dibon and ARO both work to foster cultures that emphasize deep commitments to performance and client satisfaction. This is Dibon’s third acquisition in less than a year.

Dibon Contact

Vivek Sharma
Director Operations

ARO Contact :

Michael Amigoni


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Vivek Sharma
Dibon BPO Inc
972 818 0000 ext. 160
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