Inter-Company Telepresence and Video Conferencing Exchanges Emerge as Next Wave in Fast Growing Service

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New review of Telepresence and Videoconferencing Exchange Providers helps organizations connect with partners, vendors, and customers using telepresence and videoconferencing securely with high quality.

The Telepresence and Videoconferencing Exchange Review Cover

The hold-up to connecting to partners using video has been connecting disparate networks while maintaining quality and security. Telepresence and Video Exchanges are the critical infrastructure element.

Independent research firm and consultancy, Human Productivity Lab and Brockmann & Company, the customer insight firm, have published the first comprehensive review of inter-company telepresence and video conferencing exchanges. “The Inter-Company Telepresence and Video Conferencing Exchange Review” which educates CIOs, executives, managers, telepresence and video conferencing professionals about the opportunities and challenges of connecting with partners for effective visual collaboration and the first methodical comparison of the leading exchange service providers.

“Global Fortune 5000 organizations are beginning to use telepresence and videoconferencing to connect with partners, vendors, and customers. The hold-up has been connecting disparate networks while maintaining quality and security. Telepresence and Video Conferencing Exchanges are the necessary infrastructural element to do exactly that,” said Howard Lichtman, Exchange Review co-author and President and founder of the Human Productivity Lab.

“Our review of the market has shown that this is a young, rapidly evolving domain that is challenging video service providers with networking, addressing and security issues galore. Most inter-company sessions are processed like long distance telephone calls of the first half of the last century – with manual intervention and advanced notice. The Exchange Review delivers the first snapshot of where we are and helps to lay the framework to an automated experience for inter-company telepresence and video conferencing,” said Peter Brockmann, co-author of the Exchange Review and President of Brockmann & Company.

The Exchange Review researched and surveyed the top exchange providers and managed service providers that are providing both wholesale and retail exchange services including: AT&T Business Exchange, BCS Global's Global Video Exchange, BT Conferencing's Global Video Exchange, Cisco, Easynet Managed Virtual Meeting, Glowpoint's Telepresence interExchange Network (TEN), IPV Gateways, MASERGY, Telemerge, Teliris B2B On-Demand Gateway, Verizon Business' Immersive Video Exchange (VIVE).

The Telepresence and Video Conferencing Exchange Review is available today for only US$1,750 through online ordering at

The Exchange Review is a follow on report to a recent Human Productivity Lab and Brockmann & Company publication: The Inter-Company Telepresence and Videoconferencing Handbook which is available for free at

The Human Productivity Lab will be hosting The Developing an Intercompany Telepresence & Visual Collaboration Program Conference and Working Group on April 22nd, 2010 in Reston, Virginia. The event is for organizations looking to improve their ability to collaborate with their vendors, partners, and customers using telepresence and video conferencing and a working group where partners can get together to work out details of a joint program in a highly focused, productive environment. Details are available at

About the Human Productivity Lab:
The Human Productivity Lab is the leading telepresence consulting firm for organizations looking to cost-effectively deploy and future-proof telepresence and effective visual collaboration The Human Productivity Lab offers telepresence end-user firms and vendors a host of advisory services including Equipment Acquisition, Managed Services & Network Consulting; RFI & RFP Preparation; Telepresence and Visual Collaboration Strategy; Investor Due Diligence; and Best Practice Assessments. The Lab also publishes Telepresence Options, a multi-vendor sponsored survey of telepresence technologies, and the #1 website covering telepresence and effective visual collaboration.

About Brockmann & Company:
Brockmann & Company is the leading analyst and consulting firm focused on the user’s experience with communications technologies and its business impact. Clients accelerate growth through customer research and thought leadership. Our motto: “In God we trust, all others bring data.” Learn more at


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Howard Lichtman
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