(PRWEB) February 18, 2010
September 8, 2010 - Author and Butler trainer, Josephine Ive, of Magnums Butlers International has always sought to define service. Her book ‘Achieving Excellence in Guest Service’ is testament to that. But the economic climate is ever-changing, so Magnums Butlers International is launching its brand new product ‘7 Star Service’.
This brand new 5 day program will soon roll out in the United States in February March 2011. Magnums Butlers International brings you the very best in service training, with a professional specialised reputation of top - notch butler service and spa training.
The 7 Star Service training is a program designed to train staff in providing exceptional levels of service and exceeding the expectations of guests.
"From the moment the guest arrives, every detail is taken care of, every need is met and every desire anticipated,” tells Josephine.
The 7 star service program is not just for butlers but for all guest service staff including food and beverage departments, guest service assistants, front office associates, butlers, club lounge staff, concierge, in fact, all those in the front line when it comes to giving superior service.
If your hotel aspires to an extraordinarily high standard of service, your guests will also have very high expectations so, the new ‘7 Stars of Service’ may be just what you are looking for in service skills training for your associates. The 5 day program offers:
- Unrivalled attention to detail
- Amazing skills in anticipating guests’ needs
- Attentive interaction to fulfil guests’ special requests
- Achieve a seamless and distinctive level of service
- Unparalled service, transcending the expectation of guests
- Indulging guests with thoughtful touches of luxury
- Creating a memorable experience through personal service
This training is guaranteed to inspire your teams and associates to exceed their current levels of service through to 7 star level and your professional team will be trained in:
- creating an indulgent welcome for guests
- the importance of impeccable manners and grooming
- meticulous attention to detail in service and suite standards
- offering service limited only by the imagination
- exceptional standards in pampering the guests
- ensuring memorable experiences for all guests
- expert and informed in-suite services for true guest comfort
Resuting in your ‘groomed’ associates understanding the principles of:
Co-ordinating; organising; surprising; personally assisting; delivering; and serving of such services as:
customised luxury amenities, pillow menu’s, guest clothing care, aromatherapy and spa services, packing and unpacking, high tech & corporate requests, champagne and strawberries for breakfast, beachside or balcony sunset cocktails, in-suite dinner, special events, romantic turndowns, day trips, and even a yacht charter.
The existing hotel butler training course has been successful in many five star (and above) luxury hotels around the world to date and now will be further complimented by the inclusion the 7 Stars of Service training program.
It is a training program that is unbridled by any other and, as it name portrays, it is designed to provide staff with the talent to provide customer service at a 7 star level.
Now is the time, invest in your staff.
The experienced Josephine Ive, Magnums Butlers International, is the instructor for both programs. Josephine delivers every course with enthusiasm, creativity and her down-to-earth approach to train each student to the highest of standards is well known.
“It is my firm belief that in a rapidly changing world the skills of guest service have a constant objective - to ensure the comfort and well being of guests,” says Josephine.
Make guests visits memorable and separate your business from your competitors. This Hotel Butler Training Program with its new 7 Star Service approach, prepares the individual team member for the sometimes challenging role of serving guests to the highest possible level 7 star service and beyond!
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