SRC Delivers Digital Dictation Time Savings to More than 2000 Users at University Hospitals of Leicester NHS Trust

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SRC deploy digital dictation to more than 2000 users at University Hospitals of Leicester NHS Trust (UHL). The solution is already enabling documents to be produced on the same day as they are dictated.

The solution is quick and easy for clinicians and typists to use and provides comprehensive visibility of workloads so we can tackle priority work first.

SRC (http://www.src.co.uk) today announced that they have deployed the WinScribe digital dictation system to more than 2000 users at University Hospitals of Leicester NHS Trust (UHL). SRC, who provided implementation, project management, training and support services, deployed the solution across the Trust’s three sites and tailored it to the needs of 50 specialities spanning nine clinical directorates. This is understood to be the largest acute hospital implementation of digital dictation in the UK.

Dean Clark, IM&T Project Manager at UHL said: “The support we’ve been provided with by SRC throughout the project has been exceptional and the best we’ve come across. They were always on hand, willing and able to help. The training in particular, helped users appreciate what the solution provides and enabled them to make big improvements to how documents are produced. The WinScribe system is obviously designed to support large scale Trust wide roll deployments with exceptional reliability and uptime.”

The Trust has already reported significant time savings, especially in the preparation of GP correspondence. The time savings have been achieved through the solution’s unique load balancing workflow features. These features enable dictations to be automatically prioritised and made available to the appropriate typing resources, thus promoting team working and an effective means to manage the end-to-end transcription process. The result is a faster, more efficient way to turnaround work.

Sarah Morley, Ophthalmology Operational Service Manager at UHL said: “Since going live we have totally eradicated backlogs and are able to produce documents on the same day as they are dictated. We also have the ability to monitor and adjust workflow settings to help boost efficiencies. The solution is quick and easy for clinicians and typists to use and provides comprehensive visibility of workloads so we can tackle priority work first.”

With the digital dictation solution now deployed Trust wide, SRC are helping UHL achieve additional cost and time savings through evolving business processes and the extension of the solution to include features such as voice recognition.

Malcolm Lowe-Lauri, Chief Executive at UHL said: “Like other hospitals, a key focus for UHL is ensuring the patient pathway is as efficient as possible. SRC have made this a reality for our clerical and administrative staff by implementing a flexible solution that supports users throughout our three separate campus sites. The project team have been impressed with SRC’s expertise and dedication. They have clearly been the right choice for our Trust.”

Speaking about the roll out at UHL, Chris Hart, CEO at SRC added: “We are focused on deploying solutions that drive efficiencies and improve the way authors and typists work. We are very proud of the work we have completed at UHL and excited about helping them improve the quality of service they provide whilst also reducing costs.”

Other NHS Trusts who have adopted similar solutions from SRC, include, Chesterfield Royal Hospital, Dartford and Gravesham NHS Trust, Ealing Hospital, Royal Wolverhampton Hospitals, Taunton and Somerset Hospitals, Trafford Healthcare and more than 40 other NHS Trusts.

http://www.src.co.uk

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Dominic Mellor
SRC
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