Home-based contact customer service agents have proven time and time again to provide exceptional customer service and the best performance when compared to centralized contact centers
Alexandria, VA (PRWEB) February 22, 2010
Learn the benefits of the home-based call center agent model and what it means for your business on March 3, 2010 via an educational Webinar presented by VIPdesk and Customer Contact Strategies. This Webinar, “The Value Proposition of Home Agents—What Does It Mean For Your Business”, will provide companies that are considering the at-home model, currently in pilot, expanding and refining their existing model, or somewhere in between, valuable information on proven strategies and business cases addressing the home agent model.
Presented by Michele Rowan, President & CEO of Customer Contact Strategies LLC and Sally Hurley, President of VIPdesk, this Webinar will review important considerations in implementing a virtual contact center. Topics reviewed will include cost reductions, critical success factors, risks and contingencies inherent in the virtual contact center model; building your strategic analysis and developing your operations plan; creating an effective pilot program; technological issues such as data transfer and call routing; the best way to harness the power of the people inherent in this model via profile and preferences of at-home agents, recruiting, training and managing the best; and more.
“Home-based contact customer service agents have proven time and time again to provide exceptional customer service and the best performance when compared to centralized contact centers; however getting started with a virtual operation can be an overwhelming proposition,” said Hurley. “This Webinar will provide attendees Michele’s direct experience implementing and running an at-home agent program.”
“Having moved 1000+ agents home at Hilton Hotels while studying dozens of organizations to learn how to get it right, I speak candidly to the benefits, pitfalls and ultimate revenue opportunities that the at-home model delivers,” says Rowan. “Given today’s mature technology, strain on sourcing talent, and sustained cost pressure, it’s really no longer about if—it’s about…when.”
Space in this complimentary Webinar is limited to the first 100 registrants. Register online at http://vipdesk.wufoo.com/forms/the-value-proposition-of-home-agents/.
For more information, call 703-837-3507.
VIPdesk is the innovative leader of outsourced virtual customer care solutions for companies who view their brand reputation as a significant asset, and for whom a quality customer experience is not a luxury, but a necessity. VIPdesk specializes in delivering virtual contact center solutions in several industries including retail, travel, automotive and financial services. We serve more than 40 blue-chip clients with over 10 million customers and are continually recognized through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. To find out more about VIPdesk, visit http://www.vipdesk.com.