Vision Net to Provide Technical Support and NOC Services for American Technical Support

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NCTC Members will reduce operational costs by an average of $180,000 per year with combined solution.

www.americantechnicalsupport.com

For over 15 years Vision Net has been recognized as one of the industry leaders in technical support and NOC services.

American Technical Support announced today at the National Cable Television Cooperative (NCTC) Winter Educational Conference (WEC) that they have partnered with Vision Net to provide level 1 and 2 American technical support as well as 24/7 NOC services.

“For over 15 years Vision Net has been recognized as one of the industry leaders in technical support and NOC services,” said Ed Hassell, Net Ops Manager for Vision Net. “As an example of our dependability and experience, the Vision Net NOC is used for critical network operations monitoring including E-911 (PSAP). We are pleased to be selected as a core component of the American Technical Support offering to the NCTC members.”

American Technical Support will offer NCTC members five key services: Sigma Systems Device Provisioning Manager, Centina Systems NetOmnia™ Fault and Performance Monitoring, Technical Support, NOC Services and a white label ISP.

Vision Net was founded in 1995 with an initial goal of supporting its shareholding telephone companies. In May of 2005 Vision Net merged with Montana Advanced Information Networks, Inc (MAIN) to form a company uniquely positioned to deliver a wide range of technical professional services to its nine shareholding companies and other outside companies.

Sigma Systems Device Provisioning Manager (DPM) allows NCTC members to more easily manage its service offerings, and cost-effectively scale as its subscriber base grows through automated device provisioning. The Device Provisioning Manager also enables service providers to easily auto-configure and provision business and residential end-user devices, including SIP devices.

Centina Systems’ NetOmnia™ is a 100% web based fault and performance monitoring system that helps service providers like the NCTC members consolidate multi-vendor, multi-technology network and systems, reduce down time, automate business functions and improve operational efficiency. A key feature of the NetOnmia offering is the ability to easily integrate any device, regardless of protocol.

About American Technical Support
American Technical Support provides US-based technical support along with Sigma Systems Device Provisioning Manager (DPM) and Centina Systems NetOmnia™ Fault and Performance Monitoring solution. For more information: http://www.americantechnicalsupport.com

About Vision Net
Vision Net was founded in 1995 with an initial goal of supporting rural Montana telephone companies. In May of 2005 Vision Net merged with Montana Advanced Information Networks, Inc (MAIN) to form a company uniquely positioned to deliver a wide range of technical professional services. Vision Net headquarters is in Great Falls, MT. They also have offices in Billings and in Missoula.

About Sigma Systems
Sigma Systems is the proven global leader in delivering advanced IP service fulfillment solutions. Sigma Systems’ powerful solutions enable the world’s Next-Generation Operators (NGOs) to Deliver a Rich Consumer Experience through communications and entertainment services—over any access technology to any device. The company’s award-winning solutions include order management, provisioning and activation, and active mediation of residential and business VoIP, broadband, video, and triple-play and quad-play services. NGOs around the globe — including Bell Aliant, Cox, Rogers, TELUS, YouSee and ZON Multimedia — trust Sigma Systems for service transformation and innovative solutions with market-leading expertise for the delivery of today’s—and tomorrow’s—new services. For more information about Sigma Systems, visit http://www.sigma-systems.com.

About Centina Systems, Inc:
Centina Systems, Inc., based in Richardson, TX is a provider of carrier-class customer-centric network management and service assurance systems. Centina Systems’ NetOmnia TM is a 100% web-based management system providing comprehensive Discovery, Node, Fault, Availability, Performance and Service Management. NetOmnia™ allows service providers to consolidate multi-vendor, multi-technology networks and systems, reducing downtime, automating business functions and improving operational efficiency. With NetOmnia™, service providers can visualize the health of end-to-end services and the customer impact of infrastructure issues in real-time. Furthermore, NetOmnia TM enables transparency in customer support, reducing unnecessary support calls and improving customer satisfaction. For more information visit http://www.centinasystems.com

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