Confirmit Boasts Unprecedented New Business Growth in 2009

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New Confirmit Horizons platform drives sixth consecutive year of profitability.

The combination of our innovative new products and core Confirmit platform allowed us to sustain our lead in both the Market Research and Enterprise markets. We look forward to further building upon this success in 2010.

Confirmit, the leading global software vendor for Customer Feedback, Employee Feedback and Market Research announces record-breaking new business in 2009. Over the past year, Confirmit achieved more revenue from new customers than any previous year in the company’s history, and experienced its highest quarterly revenue during the fourth quarter.

“2009 was an outstanding year for Confirmit, from both product development and financial perspectives,” said Henning Hansen, President and CEO, Confirmit. “Our industry-leading product release gave several new clients the confidence to sign seven-figure USD contracts with Confirmit, enabling the company to achieve double-digit EBIT margins for the year despite the challenging financial environment.”

Launched in January 2009, the Confirmit Horizons platform fueled Confirmit’s unprecedented 2009 growth. The huge success of this first fully on-demand, multi-channel platform for feedback and Market Research applications yielded record numbers of completed surveys on the platform, with a 30 percent increase on the SaaS platform.

Confirmit continued to build its product portfolio with two additional releases in 2009:

  •     Contact Center Solution: Confirmit’s first packaged solution, named 2009 Product of the Year by Customer Interaction Solutions® magazine, allows contact centers to systematically monitor the Voice of the Customer through Web and IVR, and use that insight to improve customer experiences and boost retention.
  •     Confirmit Flex: Currently in beta, Confirmit Flex is an innovative framework that enables Confirmit, its customers, and its partners to quickly create new applications for the platform. some examples include a unique application that creates surveys for iPhones, and one that uses geolocation to reduce respondent fraud.

“I’m extremely proud of Confirmit’s achievements in 2009,” continued Hansen. “The combination of our innovative new products and core Confirmit platform allowed us to sustain our lead in both the Market Research and Enterprise markets. We look forward to further building upon this success in 2010.”

About Confirmit
Confirmit is the world’s leading SaaS vendor for Customer Feedback, Employee Feedback, and Market Research applications. The company has more than 240 employees and offices in Oslo (headquarters), Guildford, London, Moscow, New York, San Francisco, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Barcelona, Kuwait City, Madrid, Milan, Pattaya, Sydney, and Tokyo.

Confirmit targets Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include British Airways, Dow Chemical, Farmers Insurance, GlaxoSmithKline, Halifax Bank of Scotland, HSBC, Intrawest, Ipsos, Nielsen, The NPD Group, Safeco Insurance, Statoil, Symantec, Virgin Media, and Wells Fargo. Visit http://www.confirmit.com for more information.

Press Contacts
Gary Schwartz, SVP Marketing: +1 212 660 1816
Henning Hansen, President and CEO, +47 21 502 500
EMEA PR Contacts, Indigo River: Andrea Burton +44 (0)1985 850320 / Melanie Oxford +44 (0)7515 632065
US PR Contacts, Hart Boillot: Perrin McCormick / Andrea Doeringer +1 781 893 0053

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Gary Schwartz
Confirmit
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