"We chose American Technical Support not only for their ability to monitor our high speed data devices, but because they could give us visibility into our routers, switches, UPS devices and video components as well." ~Kay Monigold, CEO, Avenue Broadband
Long Beach, CA (PRWEB) February 24, 2010
American Technical Support announced at the National Cable Television Cooperative (NCTC) Winter Educational Conference (WEC) that Avenue Broadband has selected their hosted solution for device provisioning and fault and performance monitoring.
American Technical Support will use Sigma Systems Device Provisioning Manager (DPM) and Centina Systems’ NetOmnia™ fault and provision monitoring to support Avenue Broadband’s 17,000+ high speed data and voice customers.
“We did our homework before deciding on Sigma Systems Device Provisioning Manager (DPM) and Centina System’s NetOmnia ™ fault and performance monitoring”, said Steve Lowe, Chief Operating Officer of Avenue Broadband. “During this process our goal was to do more for less. The American Technical Support solution helps us do just that.”
“We chose American Technical Support not only for their ability to monitor our high speed data devices, but because they could give us visibility into our routers, switches, UPS devices and video components as well,” added Kay Monigold, Chief Executive Officer of Avenue Broadband. “The American Technical Support solution will enable us to understand faster the customer impact of a wide range of infrastructure issues. This helps us serve our customers better.”
Avenue Broadband will convert to American Technical Support’s comprehensive solution of Sigma Systems Device Provisioning Manager (DPM) and Centina System’s NetOmnia ™ fault and performance monitoring along with Level 1 and 2 technical support and 24/7 NOC services.
The Device Provisioning Manager (DPM) from Sigma Systems allows NCTC members to more easily manage its service offerings, and cost-effectively scale as its subscriber base grows through automated device provisioning. The Device Provisioning Manager also enables service providers to easily auto-configure and provision business and residential end-user devices, including SIP devices.
Centina System’s NetOmnia ™ is a 100% web based fault and performance monitoring system that helps service providers consolidate multi-vendor, multi-technology network and systems, reduce down time, automate business functions and improve operational efficiency. A key feature of the NetOmnia ™offering is the ability to easily integrate any device, regardless of protocol.
About Avenue Broadband
Avenue Broadband Communications, Inc. is a cable services provider offering video, high speed Internet services and digital phone services to local communities in Indiana and Illinois. Avenue is dedicated to bringing advanced services to the communities it serves, while maintaining its high quality standards and customer care. For more information, please visit http://www.avenuebroadband.com.
About American Technical Support
American Technical Support provides US-based technical support along with Sigma Systems Device Provisioning Manager (DPM) and Centina Systems NetOmnia™ Fault and Performance Monitoring solution. For more information: http://www.americantechnicalsupport.com
About Sigma Systems
Sigma Systems is the proven global leader in delivering advanced IP service fulfillment solutions. Sigma Systems’ powerful solutions enable the world’s Next-Generation Operators (NGOs) to Deliver a Rich Consumer Experience through communications and entertainment services—over any access technology to any device. The company’s award-winning solutions include order management, provisioning and activation, and active mediation of residential and business VoIP, broadband, video, and triple-play and quad-play services. NGOs around the globe — including Bell Aliant, Cox, Rogers, TELUS, YouSee and ZON Multimedia — trust Sigma Systems for service transformation and innovative solutions with market-leading expertise for the delivery of today’s—and tomorrow’s—new services. For more information about Sigma Systems, visit http://www.sigma-systems.com.
About Centina Systems, Inc:
Centina Systems, Inc., based in Richardson, TX is a provider of carrier-class customer-centric network management and service assurance systems. Centina Systems’ NetOmnia TM is a 100% web-based management system providing comprehensive Discovery, Node, Fault, Availability, Performance and Service Management. NetOmnia™ allows service providers to consolidate multi-vendor, multi-technology networks and systems, reducing downtime, automating business functions and improving operational efficiency. With NetOmnia™, service providers can visualize the health of end-to-end services and the customer impact of infrastructure issues in real-time. Furthermore, NetOmnia TM enables transparency in customer support, reducing unnecessary support calls and improving customer satisfaction. For more information visit http://www.centinasystems.com