Stephen Brown Becomes BigHand Client Services Director in New Division

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BigHand Creates Dedicated Client Services Function to Ensure Award-Winning Service Levels Are Maintained as Growth Continues

Stephen has promoted a highly responsive and supportive ethos in our project management and installation teams, and his dedication to helping customers has been apparent to anyone with whom he or his team deals. I congratulate Stephen on his broader role.

BigHand, the leading voice productivity vendor in the professional services and public sector community, has today announced that it has appointed Stephen Brown as Client Services Director of a newly formed Client Services Division. The creation of the division comes as BigHand looks to ensure that the high service levels and client care for which the company is renowned are maintained as growth in number of clients continues.

Stephen’s increased role comes after 5 years heading up project management and installation, during which he was responsible for overseeing a team that delivered more than 600 successful new customer installations covering North America, the UK and Australia. The new Client Services Division encompasses project management, technical installation services, training as well as the global support and helpdesk teams.

Jon Ardron, BigHand CEO, commented: “Our customers are extremely positive about their BigHand experience, as reflected in the many awards we have won. I believe this is due to a combination of both an excellent product and, crucially, an extremely effective and responsive post-sales experience. Stephen has promoted a highly responsive and supportive ethos in our project management and installation teams, and his dedication to helping customers has been apparent to anyone with whom he or his team deals. I congratulate Stephen on his broader role.”

About BigHand:
BigHand is used by over 100,000 professionals globally and is based out of London, Chicago, Sydney and Toronto. BigHand is a Microsoft Gold Partner, BlackBerry ISV Partner, and was voted ‘Dictation System of the Year’ at the 7th Annual Law Technology News (LTN) Awards 2009. BigHand was also nominated at the British Legal Awards 2009 as ‘Technology Provider of the Year’. Additionally, BigHand won 'Mobile Product of the Year' at the CNet Business Technology Awards 2008 and ‘Best of Breed System of the Year’ at the Legal Technology Awards for 2008. Further information is available at http://www.bighand.com

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DAN SPEED
BigHand
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