Valicom Reports Record Customer Satisfaction Scores for Q4 2009

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Valicom, a 100% woman owned Telecom Expense Management Company based in Madison, WI, is pleased to announce record customer satisfaction for the fourth quarter of 2009. The final score for the fourth quarter of 2009 is reported at 3.78/4.00.

“We have collected over 30 quarters of survey data and continually learn from each survey. We view our client's feedback as a gift."

Since 1999, Valicom has been collecting data on the satisfaction of clients and using that information to provide better service; making Valicom an industry leader in the quarterly monitoring of client satisfaction. In a time when most companies are looking to get more for less, Valicom delivers a high quality service that is being recognized by clients. Valicom’s chief operations officer, Jeff Poirior, says, “We have collected over 30 quarters of survey data and continually learn from each survey. We view our client's feedback as a gift. Our ability to interpret that feedback so we can improve our processes and support activities leads us to these outstanding survey results. It is our goal to see perfect scores, and we will continue to strive to do so.”

Valicom measures customer satisfaction in eight areas using a 1-4 scale. Areas measured include: professionalism, overall expectation, communication, quality and accuracy, understanding client needs, responsiveness, meeting deadlines, and overall value. In 2008, Valicom saw two quarters of record satisfaction scores, and continues to work on increasing these numbers. Valicom offers guaranteed savings to clients, which make their telecom expense management service a no-risk opportunity to find savings with your organization.

Companies using Clearview® will perform bill audit, bill payment, and contract negotiation as well as changes to telecom inventory without the need for outside assistance. They will also enjoy sophisticated reporting and trending capabilities. While many of Valicom’s competitors focus exclusively on large companies, Valicom’s Clearview® solution is catering to the middle market: companies who spend between $150,000 and $2,000,000 in telecom, voice, and data services annually. Says Poirior; “The middle market has historically been ignored or, at best, under served. That situation now ends with Clearview®.”

Valicom has been a leader in telecom expense reduction, telecom billing management, telecom audit, and telecom finance for twenty years. Valicom is completely carrier independent and views itself as a values-driven organization. Valicom is certified by the National Association of Women Business Owners and the Women's Business Enterprise National Council and is a regular participant in supplier diversity programs. For more information about Valicom and their services, visit

For more information on client satisfaction, please contact Jeff Poirior, Chief Operations Officer, at (800) 467-7226 or jpoirior (at) valicomcorp (dot) com. If you are interested in seeking telecom expense management services for your organization, please contact Scott Matchette, Business Development Director, at (800) 467-7226 or smatchette (at) valicomcorp (dot) com.


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