Avaya's JSD Authorization program aligns with SLA's we already have in place and continues to provide us an additional differentiator in the marketplace.
Elk Grove Village, IL (PRWEB) March 4, 2010
CCC Technologies announced today it has once again successfully completed the Avaya Joint Services Delivery (JSD) Audit and is Avaya JSD Authorized for two more years.
CCC Technologies was one of the first participants in the JSD Authorization program at it’s inception by Avaya in September of 2007. The program allows certified Avaya Certified Connect Partners (CCC Technologies is both a Gold and Small & Medium Enterprise Connect Partner) that provide their own managed services portfolios to become certified to provide Tier I and Tier II Software Support in accordance with Avaya’s post-warranty support model.
JSD Authorization also allows CCC direct access to the award winning Backbone support team from Avaya. Working with JSD Authorized partners offers customers one number to call and prevents delays experienced by non-credentialed partners.
To organizations contemplating the migration to IP Telephony, having one partner that can design, implement, and support the solution is critical. Those organizations that are already enjoying the advantages of IP Telephony will find with future software releases that partnering with someone like CCC Technologies, who can maintain the entire solution, is integral to uptime and issue resolution.
“CCC is committed to nothing less than providing service excellence to every one of our customers,” said Juan Rodriguez, Vice President of Operations for CCC. “Avaya’s JSD Authorization program aligns with SLA’s we already have in place and continues to provide us an additional differentiator in the marketplace.”
JSD Authorization Criteria include:
- Achievment and maintenance of Product Authorization for all applicable and supported software
- Successful completion of a Service Desk Assessment by Avaya (renewed every 24 months)
- Have at least on Avaya Certified Specialist (ACS) recognized engineer for each product supported
Being a JSD Authorized Business Partner not only allows CCC to remain the single point of contact for all hardware and software support but also demonstrates our commitment to provide our customers with unmatched service and support.
About CCC Technologies
CCC Technologies helps businesses nationwide overcome challenges through converged communication, networking, and security solutions. Our evolution and focus on technology has allowed CCC to keep pace with the bleeding edge of innovation, ensuring customers remain competitive and benefit from operating efficiencies. We recognize the importance of choosing a dependable partner for the security and support of your most mission-critical applications. For more than 25 years, CCC Technologies is proud to be one of the top solution providers in the country. In order to provide unparalleled service, CCC has invested not only in best-of-breed infrastructure, but also in our Associates, as shown by our extensive field experience and industry recognized certifications. More information about CCC Technologies and the products and services it offers is available at http://www.ccctechnologies.com.
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